Dispatcher - Final Mile

NEHDS Logistics LLC; Little Rock (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Job summary

Werner Enterprises is seeking a logistics coordinator to manage orders, schedule deliveries, and optimize routing for outbound trucks. The role requires meticulous documentation, timely communication, and strong customer service focus.

The successful candidate will update portals, coordinate with drivers, and monitor progress to resolve issues quickly while maintaining high service levels and accuracy.

Qualifications

• Excellent organizational, leadership, communication, reporting skills.
• Detail-oriented, analytical problem-solver and ability to multi-task in a high-volume environment.
• Ability to establish and maintain effective relationships with employees, contractors, supervisors, and the general public.

Responsibilities

• Administer orders and update customer portals and internal systems.
• Schedule deliveries per SOPs and coordinate routing for outbound trucks.
• Maintain shipment documents and load plans; communicate issues and resolutions.
• Monitor delivery progress and adjust schedules; notify teams of actions.
• Resolve customer service issues and ensure complete resolution.

Skills

Customer relations

Scheduling

Communication

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ESSENTIAL JOB FUNCTIONS

• Administration of orders received at the facility for delivery. This includes prompt updating of customer portals and internal systems.
• Prompt scheduling of deliveries to the end consumer per the client specific SOP’s
• Routing process for outbound delivery trucks focusing on service, revenue per truck, driver/drive team selection and dispatch.
• Completes all shipment statuses in the appropriate operating systems and portals, collecting POD’s and communicating extra charges to customers per the established SOP’s.
• Maintains bill of lading, labeling, manifest, pick sheets, load plans and other necessary documents for the planning, loading and delivery processes.
• Communicates with sense of urgency with all parties keeping them informed of schedule or delivery issues, answering questions, responding to requests, and identifying and implementing solutions.
• Monitors delivery teams' progress through their routes and schedules – informs or makes adjustments as necessary.
• Advices delivery teams of the proper actions regarding customer, logistics or other problems which could arise and affect scheduled deliveries.
• Verifies merchandise by matching customer and sales receipt information.
• Resolves customer service issues by identifying and explaining the best solution, taking the appropriate action, and following up to ensure complete resolution.
• Prepares quality reports, load out reports, dispatch logs and tracking logs, and set up of manifests
• Manages exceptions not limited to late departures or arrivals, breakdowns, in-home service time, not at home, go backs, accidents, product or in-home damages, delivery team illness or injury.
• Performs other related duties as required and assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to establish and maintain effective relationships with employees, contractors, supervisors, and the general public requiring courtesy, discretion, and independent judgment.
• Excellent organizational, leadership, communication, reporting skills
• Excellent organizational, leadership, communication, reporting skills
• Ability to establish and maintain effective relationships with employees, contractors, supervisors, and the general public requiring courtesy, discretion, and independent judgment.
• High energy and motivating skills
• Microsoft Office proficient
• Ability to safeguard customers’ personal information.
• Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment.
• Knowledge of relevant policies, practices and procedures and requirements / standards.
• Effective written, verbal communication skills and follow through

EDUCATION AND EXPERIENCE

• High school graduate or equivalent experience.
• One year customer service experience preferred
• Routing, dispatch, and warehouse experience preferred

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law.

We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

Werner Enterprises, Inc. delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2025 revenues of nearly $3.0 billion, a modern truck and trailer fleet, more than 14,500 talented associates and our innovative Werner EDGE® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service.

Werner® provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. Werner embraces inclusion as a core value and manages key risks and opportunities through a balanced sustainability strategy.