Film Equipment Rental Specialist

Ultimate Staffing Services; Pasadena (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Overtime opportunities

Stable and clean work environment

Professional development opportunities

Long-term career growth

Collaborative and supportive team work

Job summary

Ultimate Staffing Services in Burbank, CA seeks a highly organized Rental Agent to join a well-established equipment rental and manufacturing organization serving the motion picture and television industry. This full-time, temp-to-hire position manages rental transactions, supports customers throughout the rental process, and ensures an exceptional experience from start to finish.

The ideal candidate thrives in a fast-paced environment with strong attention to detail, excels in customer service,

Qualifications

• Customer service, account management, rental operations, administrative support, or related experience.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Accurate data entry skills and attention to detail.
• Ability to manage a high volume of customer interactions.
• Strong problem-solving and critical-thinking skills.
• Computer proficiency and ability to learn internal systems quickly.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as a primary point of contact for customer inquiries regarding rental equipment, pricing, availability, and scheduling.
• Deliver exceptional customer service through phone, email, and in-person interactions.
• Build strong relationships with customers while providing prompt and accurate information.
• Resolve customer concerns and ensure a positive rental experience.
• Process incoming rental requests and create rental contracts.
• Coordinate rental reservations, equipment availability, and scheduling.
• Manage rental orders from initiation through completion.
• Ensure all customer information, rental details, and equipment records are accurate.
• Generate invoices and process customer transactions.
• Track rental periods and ensure accurate billing upon equipment return.
• Assist with payment processing and account maintenance.
• Resolve billing discrepancies and support collections efforts when necessary.
• Maintain accurate rental records, customer data, and equipment logs.
• Update internal databases and inventory systems.
• Organize and archive rental documentation for future reference.
• Ensure accuracy and attention to detail in all recordkeeping activities.
• Support daily operations related to equipment rentals and customer service.
• Coordinate with warehouse, logistics, and operations teams regarding equipment availability and scheduling.
• Assist with special projects and operational initiatives as assigned.
• Maintain organized workflows and support process improvements.

Skills

Customer service

Account management

Rental operations

Administrative support

Multitasking

Communication skills

Data entry

Teamwork

Job description

Ultimate Staffing Services in Burbank, CA seeks a highly organized Rental Agent to join a well-established equipment rental and manufacturing organization serving the motion picture and television industry. This full-time, temp-to-hire position manages rental transactions, supports customers throughout the rental process, and ensures an exceptional experience from start to finish.

The ideal candidate thrives in a fast-paced environment with strong attention to detail, excels in customer service,