Overnight Shelter Advocate

Rosie's Place; Boston (MA); On-site; USD 28,000 - 40,000; Part time

Job summary

Rosie’s Place in Boston seeks an Overnight Shelter Advocate to create a welcoming, safe, and dignified environment for overnight guests. You will engage guests, provide culturally inclusive support, and maintain confidentiality while upholding Rosie’s Place policies.

The role involves supervising volunteers, managing the nightly services calendar, and completing shift duties with professionalism and compassion in a busy shelter setting.

Qualifications

• Minimum 2 years direct service experience working with women facing poverty and homelessness.
• Bilingual (Spanish/English or Haitian Creole/English) strongly preferred.
• Excellent problem-solving skills and sound judgement.
• Strong interpersonal and customer service abilities.
• Dependable, flexible and able to work in a busy team.
• Proficiency in Microsoft Office applications.

Responsibilities

• Provide welcoming and secure environment for overnight guests and ensure safety.
• Intervene in guest crises or emergencies with dignity and respect.
• Maintain guests’ confidentiality and professional boundaries.
• Supervise volunteers on overnight shifts.
• Supply stocked items; report inventory and complete housekeeping tasks.
• Enter shift activity in Salesforce daily log.
• Answer phones, direct calls and greet guests at start of shift.
• Manage daily services calendar and schedule; support guest needs.
• Perform additional duties as assigned by Overnight Program Manager.

Skills

Direct service

Bilingual

Problem solving

Interpersonal skills

Customer service

Dependable

MS Office

Job description

Description

Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives.

Job Type

Part-time

Description

Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunity and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing and education services. Rosie’s Place relies on the generous support of individuals, foundations and corporations and does not accept any city, state or federal funding.

OPPORTUNITY

Reporting to the Overnight Shelter Manager, the Overnight Shelter Advocate provides a welcoming, safe, respectful and dignified atmosphere that engages the guests while keeping them sheltered, safe and healthy. The Overnight Shelter Advocate provides overnight guests with culturally inclusive support, assistance and a nurturing environment, consistent with the mission, philosophy and policies of Rosie’s Place.

Key Responsibilities

• Provide a welcoming and secure environment for overnight program guests and ensure their safety.


• Intervene in guest crises or emergencies in a dignified and respectful manner.


• Maintain guests’ confidentiality and observe professional boundaries when working with guests.


• Supervise any volunteers on overnight shifts.


• Supply stocked items; report a daily inventory log, and complete housekeeping tasks before closing shift.


• Enter a complete account of shift activity in the Salesforce daily log.


• Serve as a Front Office Advocate for Rosie’s Place at start of shift by answering phones, directing calls, responding to inquiries, opening the front door—all in a friendly and respectful manner.


• Manage the guest daily services calendar/schedule. Keep track of all daily services.


• Perform any additional duties assigned by the Overnight Program Manager.

Requirements

There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through a variety of professional, personal, educational and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:

• Minimum 2 years direct service experience working with women who have experienced poverty and homelessness required


• Strong commitment to social justice and the mission of Rosie’s Place


• Bilingual (Spanish/English or Haitian Creole/English) strongly preferred


• Excellent problem-solving skills with the ability to exercise sound judgement and think quickly on your feet


• Strong interpersonal skills. Ability to work well and effectively communicate with other department employees.


• Strong customer service mindset with effective and diplomatic, yet supportive communication style


• Dependable, flexible and able to work effectively in a collaborative and busy department


• Proficiency in Microsoft Office applications

HOURS

Monday – Tuesday, 11:30pm- 7:30am

What We Offer

The hourly pay rate for this part-time (16 hour) non-exempt position is $25 per hour. Per Rosie’s Place Shift Differential Policy, hours worked on Saturdays and Sundays are compensated at an additional $2 per hour.

WORK EXPECTATIONS

We are a hands-on team and seek employees who are passionate about our work and service to our community. The Overnight Shelter Advocate is expected to work onsite at Rosie’s Place during their work week and engage regularly with staff, guests, and volunteers. We adopt safety protocols related to public health as we understand them, which all employees must follow. Among these protocols, we require all employees to be up to date with their yearly vaccinations. Requests for exemptions are considered.

Commitment to Equity, Diversity and Inclusion

At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability.

Equal Opportunity Employer

We value diversity in our workplace and strongly encourages applications from individuals from all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.