Essential Services & Guest Support Specialist

Rosie's Place; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical and dental insurance

403(b) retirement plan

Paid vacation

Job summary

Rosie’s Place invites applications for an Essential Services Worker to support Food Programs, the Front Lobby, and Dining Room operations. The role reports to the Senior Director of Emergency Services and requires a compassionate, customer-focused approach in a fast-paced, inclusive environment.

Responsibilities span food pantry, dining room, and front lobby tasks, with emphasis on dignity in service, crisis response, and teamwork across departments.

Qualifications

• Experience in human services, customer service or food service preferred.
• Ability to work independently in a fast-paced environment.
• Willing to learn new skills and collaborate with diverse teams.
• Ability to work in a multicultural setting with diverse backgrounds.
• Strong customer service mindset with diplomatic, supportive communication.

Responsibilities

• Work in Rosie’s Place Food Programs: Food Pantry and Dining Room duties.
• Assist in Front Lobby: logging guest names, answering calls, sorting mail, assisting guests.
• Respond to inquiries and crises with dignity and respect; intervene in emergencies as needed.
• Be flexible to work across departments as assigned by supervisors.
• Perform additional duties as assigned by the Senior Director of Emergency Services or program manager.

Skills

Customer service mindset

Independent work in fast-paced env

Team-player mindset

Multicultural sensitivity

Strong communication

Job description

Rosie’s Place invites applications for an Essential Services Worker to support Food Programs, the Front Lobby, and Dining Room operations. The role reports to the Senior Director of Emergency Services and requires a compassionate, customer-focused approach in a fast-paced, inclusive environment.

Responsibilities span food pantry, dining room, and front lobby tasks, with emphasis on dignity in service, crisis response, and teamwork across departments.