Files & Records Clerk (Nonprofit Admin)

Self Help Inc; Avon (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

LTD

FSA

403B

Vacation Time

Optional Time

Sick Time

Holidays

Disability Benefits

Life Insurance

Direct Deposit

Job summary

Self Help Inc. is seeking an experienced File/Documents Clerk to support program operations in southeastern Massachusetts. You will manage client files, process applications from volunteer agencies, enter data into LIHEAP/ADP systems, and help with mail and filing tasks.

This role requires accuracy, attention to detail, ability to follow guidelines, and reliable transportation for site visits. Bilingual candidates encouraged; Monday–Friday, 8:00 AM–4:00 PM, with potential flexibility.

Qualifications

• Must be able to interact with a cross section of the population and explain guidelines and documentation requirements.
• Strong data entry and file management skills with attention to detail.
• Proficient in Excel and basic computer literacy; LIHEAP database experience preferred.
• Customer service orientation; able to handle inquiries from clients, COAs, and vendors.
• Bi-lingual candidates encouraged to apply.

Responsibilities

• Foster positive relationships with volunteer agencies while following program guidelines.
• Provide customer service by addressing concerns from clients, agencies and vendors.
• Enter agency applications accurately and timely into SHI systems.
• File all application folders and intake documents in the correct locations.
• Assist with inbound and outbound mail and serve as vendor contact in emergencies.
• Cover reception during lunch hours or peak periods.
• Perform other duties as needed.

Skills

Flexibility

Communication proficiency

Client focus

Technical capacity

Collaboration skills

Tools

Excel

Job description

Self Help Inc. is seeking an experienced File/Documents Clerk to support program operations in southeastern Massachusetts. You will manage client files, process applications from volunteer agencies, enter data into LIHEAP/ADP systems, and help with mail and filing tasks.

This role requires accuracy, attention to detail, ability to follow guidelines, and reliable transportation for site visits. Bilingual candidates encouraged; Monday–Friday, 8:00 AM–4:00 PM, with potential flexibility.