Records Management Assistant

Tempus Unlimited; Stoughton (MA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sign on bonus

Work/Life Balance

Paid time off - 25 days per year for 5

14 paid Holidays

Tempus Wellness - Medical, Dental, Dep

Life insurance

On-site gym (Stoughton Location)

Annual Reviews with merit-based raises

Employee Recognition Program

403(b) Retirement Plan with matching

Continuing Education, Training and Adv

Job summary

Tempus Unlimited, Inc. in Stoughton, MA seeks a Records Management Assistant to support processing and maintenance of consumer and PCA/Worker records. You will receive documents, update information, and assist with electronic filing in a structured, confidential environment.

Responsibilities include intake processing, data maintenance, payment method updates, and issue resolution. Strong attention to detail and organizational skills are essential.

Qualifications

• Experience with records or document management systems.
• Familiarity with Microsoft Office applications.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks in a fast-paced environment.
• Organizational and time management skills.
• Ability to follow established procedures and guidelines.
• Clear and professional communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Documentation Intake and Processing: Receive and review documents via email, fax, or internal systems; process standard forms; assist with pay stubs or tax documents; electronically file records.
• Data and Record Maintenance: Update demographic and contact information; perform basic quality checks; support status changes and ensure records are current.
• Payment Method and ACH Account Management: Assist with payment method updates and maintain accurate account information.
• Issue Resolution and Support: Research basic issues, escalate complex items, clarify documentation requirements, and maintain confidentiality.

Skills

Records management

MS Office

Attention to detail

Organizational skills

Communication skills

Education

High School Diploma

Tools

Document management systems

Job description

Tempus Corporate Headquarters, 600 Technology Center Drive, Stoughton, Massachusetts, United States of America

Job Description

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The Records Management Assistant supports the processing and maintenance of consumer and PCA/Worker records by receiving documents, updating information, and assisting with electronic filing. This role helps ensure records are accurate, organized, and up to date while following established procedures and guidelines. The Assistant contributes to efficient operations by supporting record updates, resolving basic issues, and maintaining data integrity across systems.

• Monday - Friday, 8:30am to 4:30pm
• Full-time, 35 hours a week
• 4 weeks in person training, then hybrid
• Stoughton, MA location

Essential Job Functions

Documentation Intake and Processing

• Receive and review documents submitted via email, fax, or internal systems
• Process standard forms and requests using established procedures
• Assist with reprint requests such as pay stubs or tax documents
• Electronically file documents and maintain organized digital records

Data and Record Maintenance

• Assist with updates to demographic and contact information
• Perform basic quality checks to ensure accuracy of records
• Support updates related to status changes such as terminations or discharges
• Ensure records are current and properly documented

Payment Method and ACH Account Management

• Assist with processing payment method updates such as direct deposit changes
• Help maintain accurate account information in internal systems

Issue Resolution and Support

• Research basic issues using internal tools and follow up as needed
• Escalate complex issues or discrepancies to appropriate team members
• Assist with clarifying documentation requirements
• Strong attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Organizational and time management skills
• Ability to follow established procedures and guidelines
• Clear and professional communication skills
• Ability to maintain confidentiality

Preferred Experience

• Experience working with records or document management systems
• Familiarity with Microsoft Office applications

Required Education

• High School Diploma

Travel

• Travel to company sites and agencies as required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Tempus Corporate Headquarters, 600 Technology Center Drive, Stoughton, Massachusetts, United States of America