FieldWise Software Support & Onboarding Specialist

DAWA Test Page; Williston (ND); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401K-style retirement plan with公司Match

Paid vacation and holidays

On-site location in Williston, ND

Blue Cross Blue Shield group health?

Job summary

DAWA Solutions Group in Williston, ND is seeking a Software Support Specialist to support FieldWise and our customers. You will become an expert in electronic field ticket and admin software and assist with onboarding remotely and on-site.

The role emphasizes customer success, clear communication, problem solving, and collaboration with development and marketing teams. A strong administrative background and proficiency with Excel, QuickBooks, and similar tools is a plus.

Qualifications

• Strong computer skills and ability to become a power user of a packaged platform.
• Strong communication skills.
• Ability to troubleshoot problems.
• Ability to work with various personality types.
• Self-directed and self-motivated.
• Commitment to customer success.
• Familiarity with QuickBooks is a plus.
• Understanding of oilfield service companies' business needs and processes.

Responsibilities

• FieldWise Software: become an expert in the use of our electronic field ticket and administrative software for oilfield service companies
• Onboarding: assist customers in the setup and use of FieldWise conducted remotely and on-site
• Software Support: train and support customers and troubleshoot customer issues
• Documentation: develop in-system help messages, draft user documentation, and draft other content as needed
• Development: assist in the software development process by defining requirements based on usage and customer feedback, creating documentation, and testing software
• Marketing Support: assist with marketing activities including lead management, marketing communication, and promotional events
• Sales Support: configure, manage, and present the FieldWise demo site
• DAWA Office Admin: assist with administrative tasks in the DAWA office

Skills

Power user

Strong communication

Troubleshooting

Customer focus

Self-motivated

Job description

DAWA Solutions Group in Williston, ND is seeking a Software Support Specialist to support FieldWise and our customers. You will become an expert in electronic field ticket and admin software and assist with onboarding remotely and on-site.

The role emphasizes customer success, clear communication, problem solving, and collaboration with development and marketing teams. A strong administrative background and proficiency with Excel, QuickBooks, and similar tools is a plus.