Field Water Treatment Technician — Service & Diagnostics

The Vincit Group; Town of Texas (WI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Vincit Group in Wisconsin is seeking a Service Technician who services water treatment systems, inspects equipment, prepares service estimates, and advises on chemical treatments to control water quality. You will test, diagnose, and optimize system performance while maintaining clear customer communication.

You will educate customers on system usage and best practices, maintain records, and support a fast-paced field team across multiple accounts.

Qualifications

• Must possess strong customer service focus, social and interpersonal skills, active listening skills, and effective communication skills.
• Must be able to excel in a fast‑paced environment and meet time‑sensitive deadlines.
• Beneficial to have strong critical thinking, persuasion, and comprehension skills.
• Mechanical aptitude is highly desirable.
• Knowledge of the composition, structure, and properties of substances and of the chemical processes and transformations that they undergo.
• This includes the use of chemicals and their interactions, danger signs, production techniques, and disposal methods.

Responsibilities

• Install, service, and maintain a wide range of water treatment systems, including water softeners, filtration systems, reverse osmosis units.
• Perform water quality testing and system diagnostics to identify and resolve performance issues.
• Educate customers on system usage, maintenance, and best practices.
• Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.
• Maintain customer records, using automated systems.
• Inspects, tests, and observes chemical changes in water system equipment, utilizing test kit, reference manual, and knowledge of chemical treatment.
• Completes special projects upon request, and other duties may be assigned.

Skills

Customer service focus

Communication skills

Active listening

Mechanical aptitude

Chemistry knowledge

Education

Post-secondary education preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Vincit Group in Wisconsin is seeking a Service Technician who services water treatment systems, inspects equipment, prepares service estimates, and advises on chemical treatments to control water quality. You will test, diagnose, and optimize system performance while maintaining clear customer communication.

You will educate customers on system usage and best practices, maintain records, and support a fast-paced field team across multiple accounts.