Field Vehicle Condition Inspector & Reports

BetterCloud; Dundalk (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

ACV Auctions is seeking an enthusiastic Inspector with a passion for cars to join our growing team. Inspectors are the face of our company, working with dealers to identify damage, document condition, and help customers understand reports.

You will travel to dealerships and auctions, take photos, and prepare detailed condition reports for the ACV Auctions platform. Ideal candidates have at least 1 year in the automobile field, strong English communication, and a valid driver's license with

Qualifications

• 1 year experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background.
• Ability to read, write, speak and understand English.
• Valid driver’s license with registered and insured vehicle.
• Ability to work outside in the elements for extended periods.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help sales team up-sell or cross-sell services and products.
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

Skills

Customer service

Written English

Communication

Problem solving

Independent

Job description

ACV Auctions is seeking an enthusiastic Inspector with a passion for cars to join our growing team. Inspectors are the face of our company, working with dealers to identify damage, document condition, and help customers understand reports.

You will travel to dealerships and auctions, take photos, and prepare detailed condition reports for the ACV Auctions platform. Ideal candidates have at least 1 year in the automobile field, strong English communication, and a valid driver's license with