Field Vehicle Condition Inspector

ACV Auctions; Fresno (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

ACV Auctions is seeking an enthusiastic Inspector who loves cars and can clearly explain vehicle conditions to clients. Inspectors travel to dealerships, auctions, and off-lease lots to detect damage and mechanical issues, then prepare detailed reports with estimates.

You will collaborate with Territory Managers and other Inspectors to ensure client satisfaction and drive platform adoption. You will be responsible for taking accurate photos, listing vehicles for bidding, and assisting the sales

Qualifications

• 1 year of experience in the automobile field with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods.
• Problem solving aptitude to meet challenges with resourcefulness.
• Proven ability to work independently with minimal supervision in a team environment.
• Excellent communicator with the ability to understand customer needs.
• Valid driver’s license and insured vehicle.
• Knowledge of system capabilities and job-relevant software/web-based applications.
• Ability to perform manual labor (standing, lifting up to 25 lbs, bending, squatting).
• Ability to drive manual and automatic transmission.
• Vision to identify small defects around vehicles.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience.
• Conduct inspections of vehicles at dealerships, auctions, and off-lease lots to detect damage and mechanical issues.
• Prepare and submit a report of vehicle condition and repair/replacement estimates.
• Assist sales team with upselling or cross-selling services and products.
• Interface with dealers to ensure client satisfaction and build relationships.
• Travel to and from dealerships and homes to inspect and write condition reports.
• Capture photos and upload them to the image server using company-issued smartphone.
• List inspected wholesale vehicles for bidding and purchasing on ACV Auctions platform.
• Sign up independent dealerships as buyers to use the platform.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Problem solving

Independence

English fluency

Tools

CRM software

Job description

ACV Auctions is seeking an enthusiastic Inspector who loves cars and can clearly explain vehicle conditions to clients. Inspectors travel to dealerships, auctions, and off-lease lots to detect damage and mechanical issues, then prepare detailed reports with estimates.

You will collaborate with Territory Managers and other Inspectors to ensure client satisfaction and drive platform adoption. You will be responsible for taking accurate photos, listing vehicles for bidding, and assisting the sales