Field Utility Service Agent (Meters)

City of Amarillo; New (KY); On-site; USD 20,000 - 29,000; Full time

Job summary

City of Amarillo seeks a Customer Service Field Agent to work in the field, responding to customer inquiries, resolving high utility bill issues, and managing work orders while promoting automated metering infrastructure.

The role requires knowledge of metered routes, strong customer service and the ability to work outdoors in varying weather, with shifts including evenings and weekends as needed.

Qualifications

• Requires a High School Diploma or its equivalent (GED).
• A valid Texas Class C Driver’s License is required.
• One (1) year of experience in water works or meter services preferred.

Responsibilities

• Assist customers in the field by responding to inquiries and concerns.
• Investigate and resolve issues related to high utility bills.
• Monitor and address scheduled and unscheduled work orders.
• Handle collection-related orders effectively.
• Promote and explain the benefits of automated metering infrastructure to customers.
• Maintain detailed knowledge of the city’s metered routes and locations.

Skills

Customer service

Fieldwork

Communication

Independent work

Multitasking

Education

High School Diploma or GED

Tools

Hand tools

Shovels

Valve wrenches

Meters

Fittings

Job description

City of Amarillo seeks a Customer Service Field Agent to work in the field, responding to customer inquiries, resolving high utility bill issues, and managing work orders while promoting automated metering infrastructure.

The role requires knowledge of metered routes, strong customer service and the ability to work outdoors in varying weather, with shifts including evenings and weekends as needed.