Utility Customer Service Specialist — Dispatch & Billing

City of Amarillo; New (KY); On-site; USD 17,000 - 24,000; Full time

Job summary

The City of Amarillo is seeking a Customer Service Representative to assist utility customers by phone, in person, email, and chat. The role supports starting, maintaining, and closing accounts using Tyler Munis Billing Software and other tools.

The position requires strong communication skills, multitasking, and the ability to work in a busy environment. Typical hours are Monday through Friday, 8am to 5pm, with duties including processing requests, dispatching orders to field staff, and

Qualifications

• High School Diploma or equivalent.
• Deal effectively with others in a courteous manner.
• Prepare and maintain accurate records.
• Excellent Communication Skills.
• Computer literate.
• Operate a variety of office equipment.
• Confidence and skillful negotiating techniques.
• Apply and calculate various rates associated with City services.
• Understand and operate a variety of computer programs simultaneously.
• Ability to cope with heavy public traffic both in person and by phone with constant interruptions.
• Ability to multi-task.
• Strong organizational skills.

Responsibilities

• Assist customers in establishing, transferring, or closing service.
• Prepare, analyze, and distribute contracts for new service.
• Builder requests for new meter sets.
• Perform name changes due to divorce, marriage, or death of primary account holder.
• Ensure timely responses to customer inquiries via telephone, Internet, written or emailed correspondence.
• Document and coordinate updates on issues to ensure customer satisfaction and productivity.
• Instruct customers on how to fill out account requests and verify required information.
• Research trouble issues and evaluate options to resolve problems.
• Maintain queue time efficiency and first contact resolution.
• Secure information and signatures to guard against identity theft.
• Dispatch service orders to field personnel via two-way radio.
• Investigate no-contract bills and issue fees for misuse of City water.

Skills

Excellent communication

Computer literacy

Office equipment

Strong organizational skills

Customer service

Education

High School Diploma or equivalent

Job description

The City of Amarillo is seeking a Customer Service Representative to assist utility customers by phone, in person, email, and chat. The role supports starting, maintaining, and closing accounts using Tyler Munis Billing Software and other tools.

The position requires strong communication skills, multitasking, and the ability to work in a busy environment. Typical hours are Monday through Friday, 8am to 5pm, with duties including processing requests, dispatching orders to field staff, and