Senior Field Service Engineer – Integration & Training Lead

AeroVironment, Inc.

Huntsville (AL)

On-site

USD 112,000 - 170,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, vision

401K with company matching

9/80 work schedule

Holiday shutdown

Job summary

AeroVironment, Inc. is seeking a Technical Lead Analyst - Customer Support to lead Titan_MS RF/C_UAS system installation, integration, and training. This senior role coordinates with engineering and field ops to ensure mission readiness and impactful sustainment, including ITAR compliance and cross‑country deployments.

The position emphasizes engineering ownership, hardware/software troubleshooting, and leadership within a dynamic field services team.

Qualifications

Degree in Engineering, Electronics, IT, or equivalent experience.
Experience supporting complex electronic or RF-based systems in field or operational environments.
Advanced troubleshooting skills across hardware, software, networking, and RF domains.
Working knowledge of IP networking, communications protocols, and system integration principles.
Experience with configuration management, software version control, and system updates.
Ability to interpret schematics, drawings, and engineering documentation.
Ability to travel extensively (domestic/international).
Ability to obtain/maintain required security clearances.
Strong communication skills, attention to detail, and engineering professionalism.
Proficiency with Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

Lead installation, configuration, maintenance, and repair of Titan_MS RF/C_UAS systems.
Independently diagnose complex hardware, software, networking, and RF issues using advanced test equipment.
Conduct system validation, acceptance testing, and readiness checks in coordination with engineering.
Provide engineering_level feedback on system performance, failure modes, and sustainment needs.
Support domestic and international deployments, including austere environments, as the senior technical representative.
Lead integration efforts with customer systems, third_party equipment, and evolving Titan_MS software baselines.
Manage software updates, patches, configuration control, and version tracking with engineering oversight.
Participate in engineering design reviews, integration testing, and sustainment planning.
Identify systemic issues, propose engineering solutions, and drive corrective actions across teams.
Serve as the field engineering liaison, ensuring deployed realities inform engineering decisions.
Own and maintain all technical documentation: service reports, maintenance logs, configuration records, integration procedures.
Develop and refine engineering_aligned FSE work instructions, troubleshooting guides, and assembly/disassembly procedures.
Support ITAR compliance activities including classification lists, EOL kit documentation, and restricted component tracking.
Ensure documentation meets engineering, safety, security, and export_control requirements.
Design, update, and deliver operator and maintainer training for domestic and international customers.
Consolidate AV, Teledyne, and engineering materials into unified, technically accurate curriculum.
Lead technical briefings, hands_on instruction, and scenario_based training across varied skill levels.
Maintain and update the Titan FSE Support Plan, training artifacts, and ITAR_restricted component lists.
Ensure training reflects engineering intent, system updates, and evolving mission requirements.