Field Training Specialist: Scale Learning in the Field

dutchbros; Tempe (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

Dutch Bros Coffee is seeking a Field Training Specialist to operationalize training programs in Phoenix, AZ. You will translate strategies into field-ready materials, deliver engaging in-person and virtual sessions, and ensure leaders are equipped to train crews on new products, processes, and technology.

You will observe field training, collect feedback, and maintain alignment with HQ documentation, acting as SME for L&D and coordinating with Field Ops to scale the Dutch Bros experience across

Qualifications

• Bachelor's degree in a related field or 4 years equivalent experience, preferred
• Experience with Dutch Bros training programs , preferred
• Exceptional communication and organizational skills - written and verbal
• Willingness to travel

Responsibilities

• Training Program Execution & Maintenance
• Translate existing training strategies into field-ready materials (SOPs, decks, course outlines, online modules, facilitator guides, agendas).
• Execute training strategies through in-person and virtual sessions, ensuring delivery is consistent with approved approaches.
• Administer training certifications as directed, reinforcing established standards.
• Collect feedback and recommend improvements as directed, ensuring all changes remain aligned with pre-defined training frameworks.
• Observe field training through shop visits, often in collaboration with Field Ops teams.
• Share observed opportunities and recommendations with the Senior Manager , Field Training
• Maintain reporting structures that create visibility into both quantitative and qualitative training effectiveness.
• Support alignment of HQ training decisions with the practices of leaders, trainers, and employees in the field.
• Collaborate with HQ teams to ensure that all field training is in alignment with the latest Dutch Bros documentation and processes.
• Maintain up-to-date knowledge of operational procedures, noting and communicating where documentation or training updates are needed.
• Act as a liaison between the field and HQ in cross-functional projects, ensuring field realities are represented.
• Serve as a Subject Matter Expert (SME) for the L&D team in the development of instructional materials.
• Participate in documentation and change management meetings to ensure field training resources stay current and accurate .
• Update training resources regularly to reflect operational changes and maintain alignment with business standards.

Skills

Communication

Organizational skills

Willingness to travel

Education

Bachelor's degree in related field

4 years equivalent experience

Job description

Dutch Bros Coffee is seeking a Field Training Specialist to operationalize training programs in Phoenix, AZ. You will translate strategies into field-ready materials, deliver engaging in-person and virtual sessions, and ensure leaders are equipped to train crews on new products, processes, and technology.

You will observe field training, collect feedback, and maintain alignment with HQ documentation, acting as SME for L&D and coordinating with Field Ops to scale the Dutch Bros experience across