Field Training & Enablement Lead

Dutch Bros Coffee; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Dutch Bros Coffee is seeking a Field Training Specialist to bring training programs to life in the field, translating plans into practical resources, and delivering in-person and virtual learnings. The role ensures leaders are equipped to train crews on new products, processes, equipment, and technology, keeping materials current and aligned with standards.

Travel up to 10% of the time, including quarterly shop visits.

Qualifications

• Bachelor’s degree or 4 years equivalent experience, preferred.
• Experience with Dutch Bros training programs, preferred.
• Exceptional communication and organizational skills - written and verbal.
• Willingness to travel <10% of the time (including quarterly shop visits).

Responsibilities

• Translate existing training strategies into field-ready materials (SOPs, decks, course outlines, online modules, facilitator guides, agendas).
• Execute training strategies through in-person and virtual sessions, ensuring delivery is consistent with approved approaches.
• Administer training certifications as directed, reinforcing established standards.
• Collect feedback and recommend improvements as directed, ensuring all changes remain aligned with pre-defined training frameworks.
• Observe field training through shop visits, often in collaboration with Field Ops teams.
• Share observed opportunities and recommendations with the Senior Manager, Field Training.
• Maintain reporting structures that create visibility into both quantitative and qualitative training effectiveness.
• Support alignment of HQ training decisions with the practices of leaders, trainers, and employees in the field.

Skills

Subject matter expertise

Training delivery

Communication skills

Learning technology

Assessment techniques

Analytical skills

Relationship building

Education

Bachelor’s degree or 4 years equivalent experience

Job description

Dutch Bros Coffee is seeking a Field Training Specialist to bring training programs to life in the field, translating plans into practical resources, and delivering in-person and virtual learnings. The role ensures leaders are equipped to train crews on new products, processes, equipment, and technology, keeping materials current and aligned with standards.

Travel up to 10% of the time, including quarterly shop visits.