Field Training Manager

Steak 'n Shake Akron; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Steak ’n Shake is seeking a Field Training Manager to elevate performance across franchisee restaurants in assigned markets. You will lead market-based training, coach restaurant leaders, and ensure certification standards are consistently applied to drive operational results.

Reporting to the VP of Training, you will travel 50–70% domestically, facilitate instructor-led courses, and partner with FBAs to build leadership bench strength and improve restaurant outcomes.

Qualifications

• 5–7 years of progressive restaurant operations experience.
• Minimum 2 years of multi-unit training leadership experience.
• Proven experience leading restaurant training initiatives and coaching managers.
• Ability to travel within assigned domestic markets (50–70%).

Responsibilities

• Lead market-based training execution across franchise and company markets.
• Coach and develop restaurant leadership through assessments and development days.
• Facilitate 2–3 instructor-led training classes per month in markets.
• Oversee training restaurant certification standards and audits.
• Support new restaurant openings and onboarding for franchisees.

Skills

Training leadership

Multi-unit leadership

Facilitation

Travel readiness

Job description

Field Training Manager

Steak ’n Shake | Franchisee

Position Overview

Steak ’n Shake is seeking a high-impact Field TrainingManager (FTM) to elevate performance across franchisee restaurants.Reporting to the VP of Training and collaborating with multi-unit fieldleadership, this leader will drive training excellence, strengthen multi-unitcapability, and ensure disciplined restaurant certification standards acrossassigned markets. This role is a visible, performance-focused position thatdirectly influences operational results and builds the future bench of Steak ’nShake leadership.

KeyResponsibilities

1. LeadMarket-Based Training Execution

• Plan, deliver, and evaluate trainingfor new product launches and non-product initiatives across franchise andcompany markets.
• Execute special projects and fieldtests while ensuring consistent brand standards and operationalexcellence.
• Measure training effectiveness andadjust delivery to maximize performance outcomes.

2. Coach& Develop Restaurant Leadership

• Conduct structured restaurantassessments and lead “development days” with Franchisees.
• Diagnose operational gaps, measureperformance drivers, and provide actionable coaching and feedback.
• Recommend and implement targeteddevelopment plans to build leadership bench strength and improverestaurant results.
• Partner with Franchise BusinessAdvisors (FBAs) and leaders to elevate management capability.

3. FacilitateInstructor-Led Training

• Facilitate 2–3 training classes permonth (approximately 27 annually) in assigned franchisee markets.
• Teach core operational, leadership,and performance curriculum aligned with company strategy.
• Receive recommendations from fieldleadership on training needs and provide live support.
• Teach and oversee food safety trainingcertification at the restaurant level

4. Manage TrainingRestaurant Certification Standards

• Oversee and ensure disciplinedexecution of the training restaurant certification process.
• Audit, assess, and validate trainingrestaurants to maintain consistent, high-performance standards.
• Strengthen organizational performancethrough structured certification oversight.
• Visit high-performing restaurants anddevelop them into certified training restaurants
• Partner with existing certifiedtraining restaurants to audit and coach training best practices

5. SupportNew Restaurant Openings

• Lead and support Franchiseeonboarding.
• Develop follow-up plans to ensuretraining initiatives translate into sustained operational performance.

RequiredQualifications

• 5–7 years of progressive restaurantoperations experience required.
• Minimum 2 years of multi-unit trainingleadership experience required.
• Proven experience leading restauranttraining initiatives, coaching managers, and driving measurableoperational improvements.
• Demonstrated ability to assessperformance, analyze data, and implement structured improvement plans.
• Strong facilitation and presentationskills with experience teaching or leading structured training programs.
• Ability to travel within assigned domesticmarkets (estimated 50–70% travel depending on market needs).

PreferredQualifications

• 8+ years of restaurant operationsexperience in a multi-unit or franchise environment.
• Prior experience in franchise systems
• Experience facilitating formalleadership development or corporate training programs.
• Experience supporting new restaurantopenings and certification processes.
• Bilingual capabilities (Spanishpreferred).

Why Steak’n Shake?

At Steak ’nShake, we are building a high-performance franchise system grounded inoperational excellence, leadership development, and disciplined standards. TheField Training Manager plays a critical role in shaping the future of ourfranchisee model and strengthening restaurant leadership across markets.

This positionserves as a direct bench for Franchise Business Advisor and other operations ortraining leadership roles — offering strong career growth for ambitious leadersready to make an impact.

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Compensation: Competitive salary