Field Trainer

FAT Brands Inc; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

FAT Brands Inc. is seeking a Field Trainer for Great American Cookies, Marble Slab Creamery and Pretzelmaker to deliver hands-on training to new franchisees, managers and restaurant staff.

You will lead sessions, demonstrate best practices and provide coaching in the field. The ideal candidate has 2+ years as a restaurant manager or trainer, strong presentation skills, knowledge of food safety, sanitation and POS systems, and the ability to travel domestically and potentially internationally.

Qualifications

• 2+ years of experience as a Restaurant Manager or Trainer.
• Strong presentation and coaching skills.
• Knowledge of food safety, sanitation procedures, and regulatory requirements.
• Ability to train and motivate diverse groups of franchisees and staff.

Responsibilities

• Deliver training programs for new franchisees, managers, and staff on company standards and policies.
• Conduct hands-on training and demonstrations of procedures and product preparation.
• Provide coaching and feedback to improve trainee performance.
• Teach in-person and virtual training sessions and review training results.
• Travel to multiple locations to deliver training and oversee openings.

Skills

Public speaking

Training delivery

Presentation skills

Customer service excellence

Safety procedures

POS systems proficiency

Education

ServSafe Certification

Tools

POS systems

Inventory management software

Microsoft Office

Job description

Description

As a Field Trainer for Great American Cookies, Marble Slab Creamery and Pretzelmaker (QSR), you are the hands‑on instructor responsible for delivering effective training and professional development to new franchisees, managers, and existing restaurant personnel. You will conduct training sessions, demonstrate best practices, and provide direct coaching and feedback to trainees in the field. Your role focuses on the execution of training programs, ensuring trainees acquire the necessary skills and knowledge for successful operation.

You are a self‑starter, highly confident in your presentation and training skills, with an engaging personality and the ability to build rapport quickly. Flexibility for travel, both domestically and possibly internationally, is essential, as is adaptability to varying training schedules.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Implements training and education programs for new franchisees, managers, and existing restaurant personnel on company standards, processes, and policies for QSR Brands’ restaurants.
• Conducts training with restaurant personnel to improve their knowledge and skills to better service our guests.
• Provides hands‑on training and demonstrations of operational procedures, customer service techniques, and product preparation.
• Ensures trainees are proficient in the use of restaurant equipment and technology, and that they understand and adhere to all safety and sanitation standards and regulatory requirements.
• Assists with the onboarding process for new hires and franchisees, providing initial training and support, as well as conduct post‑training follow‑up to reinforce learning.
• Provides constructive feedback and coaching to trainees to improve performance and address areas for development.
• Responsible for teaching training classes in person and virtually.
• Analyzes the performance of trainees and assures that all existing restaurant personnel is trained according to company standards.
• Maintains current knowledge of new training methods and techniques and incorporates them into each of the brands Training Program.
• Reviews field information while remaining current on all company programs/products to support franchisee.
• Completes training records for each training session using approved forms and submits training records to Director of Ops Services weekly or as requested.
• Facilitates Train the Trainer sessions as needed.
• Travels to locations to deliver training and oversee new restaurant openings.

Requirements

• 2+ years of experience as a Restaurant Manager or Trainer for a restaurant company.
• Proven ability to deliver engaging and effective training sessions using a variety of instructional methods.
• Strong understanding of restaurant operations, including food preparation, customer service, and sanitation procedures.
• Demonstrated ability to provide constructive feedback and coaching to trainees.
• Excellent written and oral communication skills.
• Ability to work cross‑functionally on projects within all levels of the organization.
• Strong organizational, problem‑solving, and analytical skills.
• Flexible and able to deal with frequent change, delays, or unexpected events.
• Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.
• ServSafe Certified.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before franchise owners, upper‑level management, or employees of the restaurant.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic math and algebra.
• Ability to solve practical problems and provide feedback to trainees.
• Proficiency in restaurant point‑of‑sale (POS) systems, inventory management software, and Microsoft Office Suite.