Field Trainer

Yes! Communities, Inc.; Michigan; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Yes! Communities, Inc.

is seeking a Regional Trainer/Coach to educate and ensure understanding of company policy, marketing, systems, collections, occupancy, community maintenance, staff and resident relations, and expense control for communities within the region. You will partner with regional and community leaders to address operations gaps through coaching and training, travel up to 75%, and onboarding for CMITs, Community Managers, Sales and Leasing Agents, Office Admin and Maintenance

Qualifications

• Strong public speaking and presentation abilities.
• Self-motivated, independent work style with minimal supervision.
• Willingness to travel up to 75% within the region.
• Preferred: property management experience.

Responsibilities

• Partner with regional and community leaders to identify operations gaps and coach.
• Serve as liaison between the EDGE team and field employees to resolve coaching issues.
• Provide ongoing peer support with customized training sessions.
• Develop and execute plans for each community and team members.
• On-board staff in groups or individually on policies and procedures.
• Train on resident interaction, prospect and vendor management scenarios.
• Attend company education seminars and communicate policy updates at regional meetings.

Skills

Public speaking

Presentation skills

Self-motivated

Independent work

Staff motivation

Travel readiness

Education

High School Diploma or equivalent

Job description

Reports To:

Regional Manager

Position Overview:

You will be tasked with educating and ensuring understanding of company policy, marketing, systems, collections, occupancy, community maintenance, staff and resident relations, and expense control for Communities within the region.

Essential Functions

• Relationship Management: Partner with regional and community leaders to understand operations gaps and how to address through coaching or training.
• Act as liaison between the EDGE team and field employees to address and resolve training or coaching issues.
• Coaching: Provide on-going peer support to regional employees to assist communities and the region in meeting their goals. Identify areas of opportunity and deliver customized sessions with all field employees for on-going learning and growth.
• Strategize, develop, and execute a plan for each community and their team members
• Training: On-board either one-on-one or in small groups, including new CMITs, Community Managers, Sales and Leasing Agents, Office Admin and/or Maintenance Staff to educate on company policies and procedures. Utilize YES materials to further educate new and existing region employees. Develop consistency in region including employee meetings, lease and sales process, filing, collections, onboarding, advertising, refurb, etc. Monitor and track progress of region employees on systems and procedures covered.
• Train on resident interaction, prospect, and vendor management scenarios with members of the region staff to develop their ability to handle situations with confidence.
• Attend on-going company education seminars and develop an expert proficiency on all new company policies and procedures.
• Communicate updates on policies and procedures at regional meetings or on regional conference calls.

Required Skills and Abilities:

• A valid in-state driver’s license is required.
• Excellent public speaking and presentation skills.
• Must be self-motivated, independent, and able to work with minimal supervision.
• Demonstrated ability to motivate and support staff performance.
• Ability to travel up to 75% within the region.
• High School Diploma or equivalent is preferred
• Property management or equivalent experience is preferred