Field Trainer

Yes! Communities, Inc.; Romulus (MI); Presencial; USD 60.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary

Comprehensive health benefits

Life, long and short-term disability

401(k) with company match

Resumo da vaga

Yes! Communities, Inc. is seeking a Regional Training and Coaching professional to educate staff across communities within the region.

You will work with regional leaders to close operational gaps through coaching and training, using company YES materials to ensure policy adherence and consistent processes. Responsibilities include onboarding staff, developing regional training plans, and monitoring progress on systems, procedures and resident interactions.

Qualificações

• Must have valid in-state driver's license.
• Excellent public speaking and presentation skills.
• Willingness to travel up to 75% within the region.
• High school diploma or equivalent preferred.
• Property management experience preferred.

Responsabilidades

• Partner with regional and community leaders to identify operations gaps and address them through coaching.
• Provide ongoing peer support to regional employees to help communities and the region meet their goals.
• On-board a variety of staff to educate on company policies and procedures.
• Develop training plans using YES materials for region-wide consistency.
• Monitor progress of region employees on systems and procedures and report at meetings.

Conhecimentos

Public speaking

Independent work

Motivating staff

Communication

Travel willingness

Formação

High School Diploma or equivalent

Property management experience preferred

Descrição da vaga

Reports To: Regional Manager

Position Overview

You will be tasked with educating and ensuring understanding of company policy, marketing, systems, collections, occupancy, community maintenance, staff and resident relations, and expense control for Communities within the region.

Essential Functions

• Relationship Management:
  
  
  
  • Partner with regional and community leaders to understand operations gaps and how to address through coaching or training.
  
  
  • Act as liaison between the EDGE team and field employees to address and resolve training or coaching issues.
  
  
  
  


• Coaching:
  
  
  
  • Provide on-going peer support to regional employees to assist communities and the region in meeting their goals.
  
  
  • Identify areas of opportunity and deliver customized sessions with all field employees for on-going learning and growth.
  
  
  • Strategize, develop, and execute a plan for each community and their team members
  
  
  
  


• Training:
  
  
  
  • On-board either one-on-one or in small groups, including new CMITs, Community Managers, Sales and Leasing Agents, Office Admin and/or Maintenance Staff to educate on company policies and procedures.
  
  
  • Utilize YES materials to further educate new and existing region employees.
  
  
  • Develop consistency in region including employee meetings, lease and sales process, filing, collections, onboarding, advertising, refurb, etc.
  
  
  • Monitor and track progress of region employees on systems and procedures covered.
  
  
  • Train on resident interaction, prospect, and vendor management scenarios with members of the region staff to develop their ability to handle situations with confidence.
  
  
  • Attend on-going company education seminars and develop an expert proficiency on all new company policies and procedures.
  
  
  • Communicate updates on policies and procedures at regional meetings or on regional conference calls.
  
  
  
  

Required Skills And Abilities

A valid in-state driver’s license is required

• Excellent public speaking and presentation skills.


• Must be self-motivated, independent, and able to work with minimal supervision.


• Demonstrated ability to motivate and support staff performance


• Ability to travel up to 75% within the region.


• High School Diploma or equivalent is preferred


• Property management or equivalent experience is preferred

The YES Difference

• Competitive salary


• Comprehensive health benefits


• Life, long and short-term disability insurance


• 401(k) with company match

YES Communities is an Equal Opportunity Employer