Field Telecommunications Technician

SONIFI Solutions Incorporated; Oregon (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Field Telecommunications Technician in the Honolulu area. This role involves resolving technical issues, supporting customers, and ensuring a great customer experience. Candidates should have a technical degree or relevant experience and be adaptable to changing priorities. Benefits include competitive pay and comprehensive insurance.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

11 company-paid holidays

Paid Time Off

Qualifications

• 1 year experience in High-Speed Internet, Satellite TV, Telecom, or Networking.
• 3 years experience with a High School Diploma or GED.

Responsibilities

• Support customers in the Honolulu area with SONIFI products.
• Provide technical support and guidance independently.

Skills

Customer Experience

Communication

Problem Solving

Education

Technical Degree

High School Diploma or GED

Job description

We are looking for a Field Telecommunications Technician in the Honolulu area who has a strong desire to resolve technical issues, is flexible, learns quickly, and can work independently while providing support and guidance to our customer base on SONIFI products. Are you ready to be the face of an exciting technical organization? Pay range based upon experience between $21 - $34 per hour.

No desk here! Your day will be spent supporting our customers in your region. We will supply you with the tools needed for success: a company vehicle, tools, cell phone, laptop, and technical support.

CUSTOMER EXPERIENCE & COMMUNICATION:

As the face for our organization, we are looking for someone who is passionate about the customer and strives to provide a great customer experience. We need someone who can communicate thoughtfully and professionally with the staff at our hospitality customers and understand and respect the boundaries, protocols, and empathy needed in our healthcare customer environments.

EDUCATION & TECHNICAL EXPERTISE:

In addition to your passion for solving problems, a technical degree plus ONE year of related experience in areas such as High-Speed Internet, Satellite TV, Digital TV, Telecom, CATV, MATV, Head-end, RF, Networking, and/or Computer Troubleshooting, OR a High School Diploma or GED plus THREE years of work experience.

OTHER REQUIREMENTS:

You need a valid driver’s license and safe driving habits to operate our company vehicle. While you will primarily work in your assigned region, there will be occasional travel outside your area, along with on-call, overtime, and weekend work to meet service level agreements. Flexibility and adaptability to changing customer priorities are essential.

ABOUT SONIFI:

SONIFI’s team is changing people's lives through memorable guest experiences, delivered through an integrated technology and service platform. We work with global brands like DIRECTV, LG, Samsung, Google, and Amazon. Our core solutions include interactive television, streaming, Internet access, Free-To-Guest, healthcare integrations, and nationwide technical support and professional services.

BENEFITS & COMPENSATION:

We offer a competitive salary, generally starting at $21 - $34 per hour, based on experience, education, and other factors. Our benefits include Health, Dental, Vision & Life Insurance, 401(k) with company match, 11 company-paid holidays, Paid Time Off, and more.

SONIFI and SONIFI Health are committed to diversity and are proud to be an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

If you require assistance with our online application due to a disability, please contact Human Resources at 605-988-1000.