Senior Network Analyst Support

COMTECH TELECOMMUNICATIONS; Broomfield (CO); On-site; USD 46,000 - 66,000; Full time

Job summary

COMTECH TELECOMMUNICATIONS in Broomfield, CO seeks a Senior Network Analyst Support to monitor, troubleshoot, and support mission-critical IP networks and applications. You will assist internal and external customers and coordinate with vendors, escalating issues as needed.

The role demands strong customer service, communication, and problem-solving skills, with familiarity in Unix/Linux and Windows Office. A daytime shift is typical, with schedule adjustments based on business needs.

Qualifications

• Five+ years in a Help Desk-type support or Network Administration role.
• Experience with ticketing systems such as BMC ITSM or ServiceNow.
• Strong customer service, communication, and confidentiality skills.
• Experience with network monitoring tools and call routing knowledge is a plus.
• Industry certifications and a four-year degree are advantageous.

Responsibilities

• Answer incoming customer and third-party provider calls as needed.
• Initiate Incident Tickets proactively and upon report/request.
• Identify, triage, resolve and elevate incidents to Tier3 Engineering.
• Monitor email for incidents and customer requests.
• Monitor network elements for anomalies and troubleshoot using management software.
• Provide in-depth technical support for customers via the dedicated helpdesk line.
• Notify customers on incident progress or status changes.
• Review and analyze call traces and provide analysis of routing behavior.
• Act as the NOC point of contact for customer contracts.
• Coordinate support calls between vendors and customers.
• Manage maintenance and troubleshooting bridges as needed.
• Collect data daily and maintain records in Incident Management system.
• Generate KPI reports monthly and suggest process improvements.

Skills

Customer service

Attention to detail

Communication skills

Unix/Linux basics

Windows Office

Multitasking under pressure

Critical thinking

Self-starter

Team collaboration

Confidentiality

Education

Four-year college degree

Industry recognized certifications (Network+, ITIL, Cisco)

Tools

Splunk

NetScout

Wireshark

SolarWinds

HP Operations Manager

Network Node Manager

BMC ITSM

ServiceNow

Job description

COMTECH TELECOMMUNICATIONS

Title: Senior Network Analyst Support

Department: Operations Engineering

Reports To: Manager, Implementation & Support

Revision Date: 8/27/2026

FLSA: Non-Exempt

Location: Broomfield, CO Preferred

Level: S3

Rate of Pay: $33.65 - $48.07 per hourUSD

Company Overview:

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world's most innovative communications solutions. For more information, please visit www.comtech.com.

Purpose:

The Senior Network Analyst monitors, maintains, and troubleshoots mission critical IP networks, Comtech applications, various computer hardware, and peripherals; provides assistance to internal and external customers and performs other duties as directed.

Responsibilities:

• Answer incoming customer and third-party provider calls as needed
• Initiate Incident Tickets proactively and upon report/request
• Identify, triage, resolve and elevate incidents (i.e., to Tier3 Engineering)
• Monitor email for incidents and customer requests
• Monitor network elements for anomalies and reports/troubleshoots issues using network management software
• Provide in-depth technical support for customers via the dedicated helpdesk phone line
• Notify customers on incident progress or status changes.
• Assist in creating and maintaining knowledgebase articles.
• Review and analyze call traces and provide in-depth analysis of call routing behavior.
• Act as the dedicated NOC point of contact for customer contracts.
• Coordinate support calls between vendors and customers.
• Manage maintenance and troubleshooting bridges as needed.
• Collect critical data elements daily and maintain record-keeping in Incident Management system.
• Generate KPI reports in the first week of each month.
• Identify areas of improvement in documentation and processes, improving efficiency within the NOC.
• Provide in-depth training for other Tier1 members for multiple tools and services.
• Guide and grow individuals on the team. Lead by example.
• This position may work an 8-hour shift Monday through Friday during expanded daytime business hours. This shift's days & hours may change due to the needs of the business.

Requirements:

• Superior Customer Service skills.
• Attention to detail is essential.
• Clear and concise written and verbal communications for both internal and customer interactions.
• Basic knowledge of Unix/Linux and the command line interface.
• Intermediate level knowledge of Windows Office Suite.
• Ability to multitask and work well in a high pressure, fast paced environment.
• Knowledge of NextGen 911, Text-to-911, Wireless, VoIP, and/or Wireline 911 call routing systems
• Knowledge of network and reporting tools (Splunk, NetScout, Wireshark, etc)
• Must possess the ability to maintain confidentiality of highly sensitive data
• Ability to perform analysis and evaluation of facts using critical thinking
• Ability to multitask and work well in a high pressure, fast paced team environment
• At least five years of experience in a Help Desk-type support or Network Administration role.
• Experience in using ticketing systems such as BMC ITSM, Service Now.
• Must be a quick learner, grasp new concepts and complex business relationships.
• Self-starter - the ability to take on work without being directed.
• Basic understanding of Telecommunications call flows and signaling is a plus.
• Knowledge of network management tools (SolarWinds, HP Operations Manager, Network Node Manager) is a plus.

Education:

• Industry recognized certifications (Network+, ITIL, Cisco) a plus.
• Four-year college degree a plus.

This position requires compliance with Comtech's Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.