Field Technician: Paid Training, $21/hr + Growth

Midcontinent; Grand Forks (ND); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Company vehicle

Paid training

Quarterly bonuses

Free fiber internet & discounted cable

Tools provided

Uniform/clothing provided

Job summary

Midco is seeking a Field Technician in Grand Forks, ND to install, maintain, and troubleshoot services for residential and business customers. You will conduct technical assessments, manage installations and disconnections, and repair network issues while delivering exceptional customer experiences.

We offer $21.00 per hour starting pay, paid training, company vehicle, clothing and tools, and opportunities for quarterly bonuses as you advance.

Qualifications

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Responsibilities

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to CPE, resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco's services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement.
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
• Maintain a clean environment by clearing all debris and materials upon completion of service request.
• Perform on-call duties as required.
• Demonstrate knowledge of Midco's safety program by enforcing safety rules and procedures, wearing appropriate safety apparel, and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws.
• Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Maintain reliable and predictable attendance as required by the position.

Skills

Customer-facing experience

Education

High School diploma or GED

Job description

Midco is seeking a Field Technician in Grand Forks, ND to install, maintain, and troubleshoot services for residential and business customers. You will conduct technical assessments, manage installations and disconnections, and repair network issues while delivering exceptional customer experiences.

We offer $21.00 per hour starting pay, paid training, company vehicle, clothing and tools, and opportunities for quarterly bonuses as you advance.