Field Technician Lead - Retail IT Installations & Overnight

Compugen Systems, Inc.; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Compugen Systems Inc. in Massachusetts is seeking a Field Technician Lead to orchestrate onsite installation activities, support deployment initiatives, and ensure high-quality execution in a retail environment.

You will act as the point person during overnight cutovers, guide technicians, validate completed work, and align with customer requirements and Compugen’s delivery expectations across the state. Travel within Massachusetts is required.

Qualifications

• A+ Certification is required.
• Strong leadership and communication abilities.
• Experience in retail environments preferred.
• Excellent diagnostic and problem-solving skills.

Responsibilities

• Lead onsite overnight cutovers and coordinate workflow.
• Mentor technicians and ensure project scope and quality.
• Review work and validate before site release.
• Maintain documentation, surveys, photos, and equipment status.
• Collaborate with project and delivery teams and store management.

Skills

Strong leadership

Excellent communication

Problem-solving

Attention to detail

Customer partnership

Education

A+ Certification

Job description

Compugen Systems Inc. in Massachusetts is seeking a Field Technician Lead to orchestrate onsite installation activities, support deployment initiatives, and ensure high-quality execution in a retail environment.

You will act as the point person during overnight cutovers, guide technicians, validate completed work, and align with customer requirements and Compugen’s delivery expectations across the state. Travel within Massachusetts is required.