Field Technician I: Telecom Installation & Support

Lumen Technologies, Inc.; Northern (KY); Hybrid; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Wellness programs

Job summary

Lumen Technologies, Inc. is seeking a motivated Field Technician I to join our Ohio team. The role focuses on installation, maintenance, troubleshooting, and repair of telecommunications infrastructure in a fast-paced environment.

You will document activities, follow safety procedures, and learn through mentorship and formal training. The position emphasizes strong problem-solving, attention to detail, and collaboration with team members to ensure high-quality service and customer satisfaction.

Qualifications

• Minimum: High school diploma or equivalent.
• Strong learning agility and coachability.
• Demonstrated troubleshooting and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to work independently after training.
• Effective communication and teamwork skills.
• Ability to follow safety requirements and established procedures.
• Must be located within a reasonable commuting distance of West Chester, OH.

Responsibilities

• Perform installation, maintenance, troubleshooting, and repair activities within telecommunications environments.
• Follow established processes, safety requirements, and technical procedures to ensure quality work.
• Document activities accurately, including labeling, reporting, and maintenance records.
• Troubleshoot technical issues using logical problem-solving techniques.
• Participate in onboarding, job shadowing, systems training, and ongoing development programs.
• Collaborate with team members to share knowledge and best practices.
• Manage assigned workload and responsibilities independently following training and development.
• Provide a positive customer experience through professionalism, responsiveness, and quality service.

Skills

Learning agility

Troubleshooting

Attention to detail

Communication

Teamwork

Safety procedures

Education

High school diploma or equivalent

Job description

Lumen Technologies, Inc. is seeking a motivated Field Technician I to join our Ohio team. The role focuses on installation, maintenance, troubleshooting, and repair of telecommunications infrastructure in a fast-paced environment.

You will document activities, follow safety procedures, and learn through mentorship and formal training. The position emphasizes strong problem-solving, attention to detail, and collaboration with team members to ensure high-quality service and customer satisfaction.