Field Technician I: Network Installations & On-Call

Lumen; Norfolk (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle benefits

Job summary

Lumen is seeking a Field Technician I in Virginia to manage assets, assist in installations, and coordinate shipping/receiving of materials. You will monitor and test fiber optic and related equipment, troubleshoot network issues, and maintain records.

The role supports preventive maintenance and on-call rotation to ensure network integrity. Ideal candidates have a high school diploma or GED and familiarity with at least one technician discipline, plus the ability to learn corporate databases

Qualifications

• High School Diploma or GED required or up to 2 years of related experience.
• Entry-level tech with knowledge of at least one major technician discipline (Transmission, Switching, TCP/IP, Outside Plant).
• Knowledge of locating fiber optic cable, rights-of-way, and As-Builts.
• Must maintain site security and cleanliness and have PC skills.
• Ability to quickly learn corporate databases and use Windows/Office.
• On-call 24x7 on a rotational basis and willing to work overtime as required.

Responsibilities

• Perform customer installations, network installations, repairs, and service activations.
• Troubleshoot and resolve technical service issues using established procedures and tools.
• Conduct preventive maintenance activities to ensure network reliability and performance.
• Diagnose and escalate complex technical issues as needed.
• Deliver a positive customer experience through professional communication and service interactions.
• Maintain accurate records of work completed and troubleshooting efforts.
• Collaborate with team members and support operational improvements.
• Participate in on-call rotations after training and support after-hours work when required.

Skills

Fiber/Optic knowledge

PC skills

Learn corporate databases

On-call availability

Education

High School Diploma or GED

Tools

Windows OS

Microsoft Office

Job description

Lumen is seeking a Field Technician I in Virginia to manage assets, assist in installations, and coordinate shipping/receiving of materials. You will monitor and test fiber optic and related equipment, troubleshoot network issues, and maintain records.

The role supports preventive maintenance and on-call rotation to ensure network integrity. Ideal candidates have a high school diploma or GED and familiarity with at least one technician discipline, plus the ability to learn corporate databases