Field Technician I: Fiber and Network Installations

Lumen Technologies, Inc.; Norfolk (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Lumen Technologies, Inc. is seeking a Field Technician I in Norfolk, VA. You will handle asset management, deliveries, and replenishment of consumables, and assist in installs, provisions, tests, and maintenance of fiber optic and electrical equipment.

You will diagnose issues, update records, and support restoration efforts during service interruptions. A valid driver’s license and ability to lift 50 lbs are required; on-call rotations and after-hours work may be needed.

Qualifications

• High School Diploma or GED or up to 2 years of relevant job experience, including 1+ years network monitoring, installation, or maintenance/repair.
• Must have PC skills and be well versed in Microsoft Windows and Office applications.
• Must possess ability to quickly learn corporate databases.
• On-call 24x7 on a rotational basis and overtime may be required.

Responsibilities

• Perform customer installations, network installations, repairs, and service activations.
• Troubleshoot and resolve technical service issues using established procedures and tools.
• Conduct preventive maintenance to ensure network reliability and performance.
• Diagnose and escalate complex technical issues as needed.
• Deliver a positive customer experience through professional communication and service interactions.
• Maintain accurate records of work and troubleshooting efforts.
• Collaborate with team members and support continuous operational improvements.
• Participate in on-call rotations after training and support occasional after-hours work when required.

Skills

Network monitoring

Installation & maintenance

Troubleshooting

Windows PC skills

Education

High School Diploma or GED

Tools

Fiber locating

OTDR

Mass Fusion Splicing

Right-of-way knowledge

Job description

Lumen Technologies, Inc. is seeking a Field Technician I in Norfolk, VA. You will handle asset management, deliveries, and replenishment of consumables, and assist in installs, provisions, tests, and maintenance of fiber optic and electrical equipment.

You will diagnose issues, update records, and support restoration efforts during service interruptions. A valid driver’s license and ability to lift 50 lbs are required; on-call rotations and after-hours work may be needed.