Field Technician — Court & Community Tech Liaison

Paycom; Oklahoma City (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

Paycom in Oklahoma City seeks a field installation and service technician to support participants and local courts/agencies. The role includes installing and deactivating devices, troubleshooting, and providing on-site training and support.

You will communicate with courts and agencies, manage equipment and documentation in the monitoring system, and participate in local events as needed.

Qualifications

• One (1) year of experience in the fields of criminal justice or customer service preferred.
• Must have a good MVR (motor vehicle report) and an up to date driver’s license.

Responsibilities

• Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.
• Install (office or jail) and deactivate technology devices on monitored participants.
• Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
• Perform device maintenance (typically device replacement or adjusting strap size/fit).
• Schedule and conduct follow up appointments with courts and agencies in the area.
• Document all pertinent information electronically in monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events/conferences, when assigned.

Skills

Customer service

Field installation

Technical support

Tools

Monitoring software

Device maintenance tools

Job description

Paycom in Oklahoma City seeks a field installation and service technician to support participants and local courts/agencies. The role includes installing and deactivating devices, troubleshooting, and providing on-site training and support.

You will communicate with courts and agencies, manage equipment and documentation in the monitoring system, and participate in local events as needed.