Field Technician

Paycom - ATS; Greenwood (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

Paycom - ATS is seeking a field operations specialist to service and manage installations of monitoring devices within designated courts and agencies in Mississippi. You will act as liaison between field locations and the courts, providing local support and training.

Responsibilities include installing and deactivating devices, troubleshooting equipment with partners, scheduling follow-ups, maintaining records in the monitoring system, and representing the company at local events.

Qualifications

• 1 year of experience in criminal justice or customer service preferred.
• Must have a good MVR and an up to date driver's license.
• Strong communication and problem-solving skills.

Responsibilities

• Provide prompt customer service to participants, supervision officers and senior court/county officials.
• Install and deactivate technology devices on monitored participants at office or jail locations.
• Process calls with agencies and clients to troubleshoot equipment abnormalities.
• Perform device maintenance or replacements and adjust strap size/fit.
• Schedule and conduct follow-up appointments with courts and agencies.
• Document all pertinent information electronically in monitoring system database.
• Maintain cleanliness of inactive equipment.
• Review participant fee accounts and process payments.
• Represent the company at local events/conferences when assigned.

Skills

Customer service

Liaison with courts

Field installation

Driver's license

Job description

Duties include servicing and managing field installations of participants. Acts as liaison for field locations to include contact with the courts and agencies in the designated geographic area of service. Provides local support and training to area courts and agencies.ESSENTIAL FUNCTIONS:o Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials.o Install (office or jail) and deactivate technology devices on monitored participants.o Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.o Perform device maintenance (typically device replacement or adjusting strap size/fit).o Schedule and conduct follow up appointments with courts and agencies in the area.o Document all pertinent information electronically in monitoring system database.o Maintain cleanliness of inactive equipment.o Review participant fee accounts and process payments.o Represent the company at local events/conferences, when assigned.o One (1) year of experience in the fields of criminal justice or customer service preferred.o Must have a good MVR (motor vehicle report) and an up to date driver’s license.