Field Technician: Controls & Facilities — Travel‑Ready

The Escape Game, LLC; Smyrna (TN); On-site; USD 30,000 - 34,000; Full time

Job summary

The Escape Game in Smyrna, TN is seeking a hands-on Support Specialist to keep our interactive experiences running smoothly across stores in the assigned zone. You will work in either the Controls track (sensors, triggers, relays, automation, and AV/lighting) or the Facilities track (HVAC, electrical, plumbing, and building systems).

You will diagnose, repair, and maintain game systems, coordinate with vendors and property managers, and travel to launches and urgent repairs as needed.

Qualifications

• A love for escape games and experiential entertainment.
• Strong organizational & communication skills.
• Ability to lift/carry up to 50 pounds.
• Able to stand, walk, climb ladders, and navigate tight spaces for extended periods.
• Basic Google Suite experience (Gmail, Drive, Sheets, Docs).
• Basic understanding of production and fabrication processes, including CNC, Carpentry, Scenic, Paint, and Controls Technology.

Responsibilities

• Zone Support (both tracks): Serve as the primary point of contact for issues in your specialty across the stores in the assigned zone, and collaborate with other zones on related issues.
• Resolve issues in the store via tickets and calls.
• Travel for repairs as needed & coordinate with Ops for effective resolution.
• Facilitate repairs with third-party vendors as necessary.
• Train stores on safe tool usage.
• Be an ambassador of TEG's brand during all site visits.

Skills

Organization skills

Communication skills

Manual dexterity

Stamina/physical fitness

Google Suite

CNC

Carpentry

Scenic production

Paint

Controls technology

Tools

HVAC knowledge

Hand tools

Power tools

Job description

The Escape Game in Smyrna, TN is seeking a hands-on Support Specialist to keep our interactive experiences running smoothly across stores in the assigned zone. You will work in either the Controls track (sensors, triggers, relays, automation, and AV/lighting) or the Facilities track (HVAC, electrical, plumbing, and building systems).

You will diagnose, repair, and maintain game systems, coordinate with vendors and property managers, and travel to launches and urgent repairs as needed.