Installation Technician

The Escape Game; Smyrna (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

HQ Bonus

Paid Holidays

PTO (15 days)

Benefits

Job summary

The Escape Game is seeking an Installation Technician to deploy and install our immersive game systems on site across locations. You will handle prewires, installations, renovations, and miscellaneous projects, traveling frequently with a dayshift schedule and on-call duties.

Expect 40–45 hours in-office weeks and 70+ hours when traveling, with 85%+ travel, and trips up to 23 days. Start pay is $16–$18 per hour, with HQ bonuses and full-time benefits.

Qualifications

• On-the-job training for skills without prior knowledge/experience.
• Love for escape rooms and interactive media.
• Ability to work in a team and manage multiple tasks.
• Contagiously positive, can-do attitude and 'win' mindset.
• Excellent written and spoken communication skills.
• Proficient with spreadsheets and document creation.

Responsibilities

• Product Deployment
• Travel on Tech Projects: Installations / Prewires / Renovations / Special Projects
• Terminate and Test Game Components and Control Panels
• Terminate and Test Fire Access Control Systems and Equipment
• Terminate and Test Audio / Video Systems
• Terminate and Test IT Systems
• Troubleshoot issues that arise

Skills

Strong organizational skills

Strong communication skills

Positive attitude

Job description

Primary Focus Areas: Product Deployment - Technology

Direct Leader:Manager of Tech Installation

Job Description:

The Game Technology department is responsible for technical production, installation (deployments), and development. The Installation Technician has the integral responsibility ofDelivering Epic Interactive Experiencesto our guests through the successful installation of our product. This role will work closely with Project Leadership as a resource to perform on-site prewires, installations, renovations, and other miscellaneous special projects The Escape Game performs.

$16-18/hr Starting compensation based on experience

Regular 5 hours of weekly overtime

Eligible for HQ Bonus

Eligible for TEG HQ Full Time Benefits as outlinedhere.

7 Paid Holidays + 15 PTO Days (20 PTO after 5 years of service)

Expected Weekly Hours: 40 - 45 while in-office, 70+ hours weekly while traveling

Travel Expectations: Frequent (85%+ of the workload)

Trips are up to 23 days consecutively, 10.5 hour working days (minus break)

Trips are local and out-of-state. Travel is paid for by The Escape Game.

Expected Schedule:

Office: Monday - Friday (day shift)

Installation: Monday - Friday plus weekends (Dayshift / Midshift / Nightshift - depends on installation schedule, weekend work often includes accompanying rest/off days during the upcoming workweek)

Emergency Travel: As needed, could include nights & weekends with extended hours

Oncall: Yes

Job Responsibilities:

Product Deployment

Travel on Tech Projects : Installations / Prewires / Renovations / Special Projects

Terminate and Test Game Components and Control Panels

Terminate and Test Fire Access Control Systems and Equipment

Terminate and Test Audio / Video Systems

Terminate and Test IT Systems

Troubleshoot issues that arise

Job Requirements :*On the job training for skills without prior knowledge/experience*

A love for escape rooms and interactive media

Strong organizational and interpersonal skills

Contagiously positive, can-do attitude

Loves to “win”

Strong organizational and interpersonal skills

Strong communication skills - written, on the phone, in-person

Proficient at spreadsheets & document creation

General business acumen

Ability to lift/carry up to 50 pounds individually

Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time