Field Technician - Broadband Install & Service

Point Broadband / Sunset Digital; Springboro (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical (3 plans to choose from)

Dental and Vision

Short Term Disability

Flexible Spending Accounts

Company Paid Life

401(k) with company match

Paid Time Off

paid Holidays

Uniform/Boot allowance

Cell Phone Allowance

Career Progression Opportunities

Discounted Broadband Services

Job summary

Point Broadband is seeking a Field Service Technician in Springboro, OH to install and service customer equipment and maintain network assets. The role emphasizes safety, reliability and customer-focused service in a fast-paced field environment.

The candidate should have basic technical aptitude, a clean driving record, and the ability to pass pre-employment checks. In-house training is provided to develop necessary broadband skills and knowledge.

Qualifications

• Position requires a high school diploma or equivalent.
• One to two years of experience in the broadband communication field preferred.
• Able to present technical information to a non-technical audience.
• Able to work independently.
• Able to accurately measure distances using tapes and other measuring devices.
• Able to use test equipment including but not limited to SLM, leakage detector, volt OHM meter, sweep receiver, underground locator and TDR.
• Able to maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues.
• Able to read street maps.
• Able to work flexible hours including evenings, weekends and on-call shifts.
• Must have a valid driver’s license and good driving record.

Responsibilities

• Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service.
• Install and relocate outlets.
• Install or remove converters and cable modems.
• Install interior and exterior wiring.
• Connect peripheral equipment.
• Train customers on proper use of equipment.
• Monitor, repair and record system, drop, and in-house leakage.
• Assure proper signal levels and picture quality.
• Identify causes of picture and/or signal degradation.
• Troubleshoot from consumer device to tap.
• Troubleshoot, repair and replace components from tap to consumer device.
• Assure system security by terminating unused ports and tag drops and locking pedestals.
• Take voltage measurements.
• Understand/apply FCC and NESC technical standards.
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and company standards).
• Provide superior customer service.
• Complete all tasks to company quality standards.
• Maintain professional appearance and behavior at all times.
• Maintain excellent attendance.
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance.
• Replaces defective/damaged tap plates and installs new taps.
• Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
• Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
• Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node.
• Performs underground and aerial construction duties associated with CATV operations.
• Performs network troubleshooting including ping test, trace routes and speed test.
• Installs power supply and performs field engineering walkouts.
• Other duties as assigned - which may include training other employees.

Skills

Present technical information

Independent工作

Read maps

Driving record

Flexible hours

Customer service

Time management

Education

High school diploma or equivalent

Tools

Signal level meter (SLM)

Leakage detector

Volt OHM meter

Sweep receiver

Underground locator

TDR

Job description

Point Broadband is seeking a Field Service Technician in Springboro, OH to install and service customer equipment and maintain network assets. The role emphasizes safety, reliability and customer-focused service in a fast-paced field environment.

The candidate should have basic technical aptitude, a clean driving record, and the ability to pass pre-employment checks. In-house training is provided to develop necessary broadband skills and knowledge.