Field Technician

Optus; Springfield (MO); On-site; USD 26,000 - 32,000; Full time

Job summary

Optus is seeking a driven Field Technician to join our team in Springfield, MO. This role involves performing routine data and telecommunication services, including troubleshooting and maintenance of systems. The successful candidate will demonstrate strong technical knowledge, customer service skills, and will thrive in a collaborative environment focused on delivering top-notch IT services.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Professional development assistance

Qualifications

• 3–5 years of experience in telecom or data installation.
• NEC certifications required; A+, MCP, CCNA preferred.
• Detail-oriented team player with strong organizational habits.

Responsibilities

• Provide remote and on-site technical support to customers.
• Analyze system logs to identify potential issues.
• Document installations and as-built schematics.

Skills

Technical knowledge of Windows OS/Server

Networking (IP, LAN/WAN)

Strong customer service skills

Communication skills (written and verbal)

Education

High school diploma

College or vocational trade degree

Tools

PBX systems

VoIP

Job description

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Who We Are

We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible.

Who We Are

We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible.

At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages their expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence.

Summary

As a Field Technician, you will perform routine data and telecommunication breakfix or MAC service requests. Perform PBX or key system upgrades and installations, as well as application upgrades and installations. Install or troubleshoot cabling infrastructure and network devices. Troubleshoot, repair and maintain existing systems to ensure proper operation and customer satisfaction. Be knowledgeable and understanding of telecommunications standards, as well as be able to understand customer needs in order to provide recommendations. The Technician will consistently provide clear and concise communication via email and phone to co-workers andor customer. The chosen candidate will provide exceptional communication skills, a strong attention to detail and a high sense of urgency.

Responsibilities

• Provide remote and on-site technical support to one Optus customer.
• Provide detailed resolution information to the central dispatch office as work orders are completed.
• Analyze system logs and identify potential issues.
• Work with Sales, Engineering and Project Management teams to plan and execute system implementations and upgrades.
• Provide documentation regarding installations and as-built schematics.
• Other duties or tasks as assigned.
  
  

Requirements:

• High school diploma required; college or vocational trade degree preferred.
• 3–5 years of experience in telecom or data installation, specifically with PBX, key systems, and related equipment.
• NEC certifications required; additional certifications (A+, MCP, CCNA, VMware, etc.) preferred.
• Strong technical knowledge of Windows OS/Server, T1/ISDN/PRI setup, networking (IP, LAN/WAN), wireless, VoIP, Unified Communications, and SIP Trunks.
• Proficient in basic math, computer use, and data entry.
• Strong customer service and communication skills (written and verbal).
• Physically able to climb, crawl, kneel, reach overhead, and differentiate color-coded wires.
• Detail-oriented team player with excellent organizational habits and a positive attitude.
• Able to multitask, meet deadlines, and adapt to change in a fast-paced environment.
• Must follow established processes and support company values of quality, productivity, collaboration, cost-efficiency, and safety.
  
  

What We Offer:

• The pay range is $26-$32/hr, based on experience
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance
  
  

Physical Demands/Working Conditions

Occasional travel to offsite customer locations as needed. Ability to read, write, and communicate orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to move boxes weighing up to 50 lbs. periodically throughout the workday. In this position, you will need to move around the job site or office, occasionally ascend and descend a ladder to install cabling, remain in a stationary position, and continuously position yourself to pull cable or reach cabling in tight, low places throughout the day. Must be able to perform tasks requiring hand and feet coordination and repetitive hand and wrist motions.

Optus is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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