Field Service Technician

IQVIA; Grand Rapids (MI); Remote; Full time

Job summary

A leading healthcare company is looking for a Field Service Technician to perform installations of medication dispensing devices and educate medical staff. This per diem role involves regional travel across the United States, offering an opportunity to enhance your technical and leadership skills while working flexible hours.

Qualifications

• 3+ years’ experience in field technician role with a focus on hardware and software installations.
• Minimum 1 year related technical experience required.
• Comfortable with basic software programs and Microsoft operating systems.

Responsibilities

• Organizing, testing, and updating medical devices.
• Installing and configuring hardware, software, and network products.
• Educate healthcare staff on utilization of the device and software solution.

Skills

Troubleshooting

Technical Support

Communication

Education

Bachelor's degree or equivalent

Job description

We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Job Description:

Our Field Service Technicians experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology.

You will be responsible for installing both hardware and software for automated medication dispensing devices and then delivering education to the healthcare professionals within healthcare systems throughout the United States. This is a great opportunity for you to advance your technical and leadership skills, while building a career path with a leading medical device company!

This is a 100% per diem position. Regional, National and local Travel required. Due to the travel, the role requires open availability Monday through Friday. The position would involve working 28-32 hours per week as needed at each site location, plus travel time. Travel is during the business week and would see you home for the weekends.

Responsibilities:

• Organizing, testing, and updating medical devices; installing and configuring hardware, software, and network products.
• Set-up and organization of equipment and workstations.
• Conduct routine checks and record data from product tests after installation and configuration.
• Troubleshooting networking or device issues as they arise during installations
• Educate healthcare staff on utilization of the device and software solution
• Occasional assignments for upgrades, preventative maintenance or Windows 7 to 10 migrations
• Partner with a team of support staff, manage project timelines and customer needs.
• Per-diem position requiring travel and open flexibility

Experience Requirements and Preferences:

• 3+ years’ experience in field technician role with focus on both hardware and software installations preferred
• Minimum 1 year related technical experience required
• Experience in the IT field, IT Help desk, biomedical, electronics field service, engineering, or pharmacy technician roles preferred
• Must be comfortable with basic software programs and Microsoft operating systems
• Ability to assemble and disassemble equipment and devices required
• Bachelor’s degree preferred or equivalent education and work experience.
• Prior military veterans with experience in an electronics, pharmacy or IT related MOS encouraged to apply!

Job Requirements:

• Must have an active driver license and a personal vehicle to use for job related assignments
• Must have a personal vehicle and willing to use it for job related assignments
• Travel locally, regionally and nationally weekly to support customer needs required
• Must be located within 1 hour of a major airport
• Position requires flexible working hours, including some nights and weekends
• Ability to work independently in a customer setting with minimal supervision required
• Ability to sit and stand for long periods of time and lift up to 50 pounds required
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required

Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated.

IQVIA takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

#LI-CES

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is 32.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.