Field Technician

Pomeroy; Palo Alto (CA); On-site; USD 34,000 - 55,000; Full time

Job summary

Pomeroy is seeking an on-site IT Field Support specialist in Palo Alto to install, service, and repair systems and equipment while verifying operational quality. You will resolve hardware issues and guide customers on use, coordinating with service teams for follow-up and troubleshooting.

Familiarity with SCCM, VPN, Azure, Microsoft 365, Windows 10/11 is beneficial. This temporary role offers hands-on experience in enterprise environments and opportunities to document trends and support project

Qualifications

• Experience performing hardware installation, repair, upgrades.
• Strong problem-solving skills for complex installation issues.
• Ability to instruct customers on system operation and maintenance.

Responsibilities

• Provides on-site field support for installation, servicing, and repair of systems and equipment.
• Verifies and approves operational quality of system equipment.
• Resolves customer issues related to hardware installation, repair, upgrades, and maintenance.
• Assists in investigating and resolving complex installation and maintenance matters.
• Instructs customers on operation and maintenance of systems and equipment.
• Ensures issues are referred to the right personnel for follow-up, testing, and troubleshooting.
• Acts as liaison with customers on administrative and technical matters for projects.
• Performs analysis and prepares reports on system problem trends.
• Troubleshoots user accounts.

Skills

Field support

Customer liaison

Troubleshooting

On-site service

System installation

Tools

SCCM

VPN

Azure

Microsoft 365

Windows 10/11

Job description

• Provides on-site field support to customers, including the installation, servicing, and repair of systems and equipment. Verifies and approves the operational quality of system equipment.
• Resolves customer issues related to hardware installation, repair, upgrades, and maintenance. Assists in investigating and resolving complex installation and maintenance matters of significance.
• Instructs customers on the operation and maintenance of systems and equipment.
• Ensures issues are referred to the appropriate personnel or service areas for follow-up, testing, and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.
• Troubleshoots user accounts.
• Demonstrates an understanding of SCCM, VPN, Azure, Microsoft 365, Windows 10, and Windows 11.

Position Type

Temporary

Area of Interest

IT

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