Field Technician

Peterson Cat; North Bend (OR); On-site; USD 50,000 - 70,000; Full time

Job summary

Peterson Cat is looking for a Field Technician in North Bend, OR, to perform service activities at job sites and customer locations. The role involves diagnosing and repairing heavy equipment, documenting work, and maintaining a safe work environment.

Qualified candidates will possess an Associate's degree in Diesel Technology or a related field and a minimum of 6 years of relevant experience. Strong customer service skills and a valid driver’s license are also required.

Qualifications

• Minimum of 6 years of directly related heavy equipment repair experience.
• Valid driver’s license with a satisfactory driving record.
• Ability to obtain CDL certification and a DOT Medical Card.

Responsibilities

• Perform service activities at job sites and customer locations.
• Diagnose and repair heavy equipment.
• Write service reports that accurately document work performed.

Skills

Heavy equipment repair

Diagnostics

Customer service

Communication

Education

Associate’s degree in Diesel Technology

Tools

Service software

Job description

Field Technician – North Bend, OR

This position performs service activities at job sites and customer locations for customer and/or sales and rental fleet equipment. The role includes traveling to customer sites, diagnosing and repairing heavy equipment, documenting work, and maintaining a safe work environment.

Essential Job Functions

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Travel to and from customer sites to perform maintenance and repairs on equipment in the field.
• Analyze and diagnose equipment malfunctions.
• Repair, replace or rebuild engines, transmissions, fuel systems, final drives, steering clutches, cross-shafts, hydraulic components including pumps, motors, valves, and all related components, electrical and air systems.
• Write service reports that accurately document diagnosis and repairs performed.
• Possess basic computer knowledge and ability to use service software required in the position.
• Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner.
• Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
• Perform assigned tasks in a timely, accurate, and efficient manner.
• Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
• Project a positive professional image with customers.
• Communicate with customers; keep customers informed on status of work.
• Develop and maintain a strong customer service relationship with all customer contacts.
• Operate company or personal vehicle as needed.
• Maintain punctual, regular, and predictable attendance.

Qualifications

• Associate’s degree in Diesel Technology or a closely related field (preferred).
• Minimum of 6 years of directly related heavy equipment repair experience, preferably in a heavy industrial environment or an equivalent combination of education and work experience.
• Valid driver’s license with a satisfactory driving record.
• Ability to obtain CDL certification and a DOT Medical Card.

EEO and Background Check

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.