Field Technician

Peterson Cat; Redmond (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Peterson Cat is seeking an experienced Field Technician for our Redmond, OR location. This role involves servicing equipment at customer sites, ensuring safety, and maintaining positive customer relationships.

The ideal candidate has at least 6 years of heavy equipment repair experience, preferably in an industrial setting, and a degree in Diesel Technology. The position requires great communication skills and the ability to analyze mechanical issues while projecting a professional image.

Qualifications

• 6+ years of experience in heavy equipment repair, particularly in an industrial environment.
• Valid driver’s license and a satisfactory driving record.
• Ability to become CDL certified with a DOT Medical Card.

Responsibilities

• Perform maintenance and repairs on equipment at customer sites.
• Analyze and diagnose equipment malfunctions.
• Maintain safety procedures and communicate with customers effectively.

Skills

Equipment repair

Customer service

Analytical skills

Computer knowledge

Education

Associates Degree in Diesel Technology

Job description

Job Description

Peterson Cat has a need for an experienced Field Technician based at our Redmond, OR location.

Summary

This position performs service activities at job sites and customer locations for customer and/or sales and rental fleet equipment.

Essential Job Functions

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Travel to and from customer sites to perform maintenance and repairs on equipment in the field.
• Analyze and diagnose equipment malfunctions.
• Repair, replace or rebuild engines, transmissions, fuel systems, final drives, steering clutches, cross‑shafts, hydraulic components including pumps, motors, valves, and all related components, electrical and air systems.
• Write service reports that accurately document diagnosis and repairs performed.
• Possess basic computer knowledge and ability to use service software required in position.
• Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner.
• Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
• Perform assigned tasks in a timely, accurate, and efficient manner.
• Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
• Project a positive professional image with customers.
• Communicate with customers; keep customers informed on status of work.
• Develop and maintain a strong customer service relationship with all customer contacts.
• Operate company or personal vehicle as needed.
• Maintain punctual, regular, and predictable attendance.

Qualifications

Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field preferred; and a minimum of 6 years of directly related experience in heavy equipment repair, preferably in a heavy industrial environment with or an equivalent combination of education and work experience. Maintain a valid driver’s license with a satisfactory driving record. Ability to become CDL certified with DOT Medical Card.

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.