Field Technician

Peterson Cat; Eugene (OR); On-site; USD 60,000 - 90,000; Full time

Job summary

Peterson Cat in Eugene, OR is seeking an experienced Field Technician to service customer and rental fleet equipment at local sites. You will diagnose malfunctions, perform repairs, and document work with clear service reports.

The role requires strong communication with customers, adherence to safety procedures, and reliable achievement of tasks with quality workmanship. CDL certification will be pursued if needed.

Qualifications

• Associate’s degree in Diesel Technology or a related field is preferred.
• Experience in heavy equipment repair is required or equivalent work background.
• Ability to obtain CDL with DOT Medical Card.

Responsibilities

• Diagnose and repair heavy equipment malfunctions in the field.
• Perform maintenance and repairs at customer sites or on rental fleets.
• Write detailed service reports documenting diagnosis and repairs.
• Maintain a safe work environment and comply with safety policies and laws.
• Communicate with customers to provide status updates and maintain relationships.

Skills

Diagnostics

Maintenance

Customer service

Safety procedures

Education

Associate’s degree in Diesel Technology or related field

Job description

Job Description

Peterson Cat has a need for an experienced Field Technician based at our Eugene, OR location.

Summary

This position performs service activities at job sites and customer locations for customer and/or sales and rental fleet equipment.

Essential Job Functions

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Travel to and from customer sites to perform maintenance and repairs on equipment in the field.
• Analyze and diagnose equipment malfunctions.
• Repair, replace or rebuild engines, transmissions, fuel systems, final drives, steering clutches, cross-shafts, hydraulic components including pumps, motors, valves, and all related components, electrical and air systems.
• Write service reports that accurately document diagnosis and repairs performed.
• Possess basic computer knowledge and ability to use service software required in position.
• Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner.
• Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
• Perform assigned tasks in a timely, accurate, and efficient manner.
• Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
• Project a positive professional image with customers.
• Communicate with customers; keep customers informed on status of work.
• Develop and maintain a strong customer service relationship with all customer contacts.
• Operate company or personal vehicle as needed.
• Maintain punctual, regular, and predictable attendance.

Qualifications

Associate’s Degree from a fully accredited college or technical/vocational school in Diesel Technology or a closely related field preferred; a minimum of 6 years directly related experience in heavy equipment repair, preferably in a heavy industrial environment, or an equivalent combination of education and work experience. Must have a valid driver’s license with a satisfactory driving record. Ability to become CDL certified with DOT Medical Card.

EEO Statement

Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.