Field Technician

Medasource; Lake Forest (IL); On-site; USD 41,328 - 48,216; Full time

Job summary

Medasource seeks a Field Technician to support onsite software deployments and inventory validation across healthcare sites in Southern NH, Seacoast/Central NH, and Upper Valley/North NH.

The role requires travel to multiple customer locations, precise documentation, and strong customer service skills to ensure successful upgrades and smooth project execution.

On-site safety adherence and independent work are essential for success in this fast-paced field.

Qualifications

• Travel to multiple NH customer sites for scheduled software upgrades.
• Accurate documentation of equipment inventory and site details.
• Experience with diagnostic devices or healthcare tech preferred.
• Valid driver’s license and ability to travel.

Responsibilities

• Travel to healthcare customer locations across NH to perform scheduled software upgrade activities.
• Execute USB software upgrades on designated diagnostic analyzers and verify installation and proper functionality.
• Collect and document equipment inventory information and customer site details, including primary point of contact and customer feedback.
• Complete electronic site surveys and capture site photographs when permitted.
• Maintain accurate project documentation and submit required reports after each customer visit.
• Communicate project status, issues, and customer feedback to project leadership and coordinators.
• Adhere to all customer site policies, safety protocols, and project procedures.

Skills

Travel readiness

Customer service

Documentation skills

Independent work

Valid driver’s license

Education

High school diploma or GED

Associate’s degree in Electronics/IT/BMET

Tools

Diagnostic equipment

Job description

Field Technician

Southern NH, Seacoast/Central NH, Upper Valley/North NH

On-Site Role

Compensation: $30-$35/hour

Start Date: July 27

ABOUT THE ROLE

Our client is a global healthcare company dedicated to developing and delivering innovative diagnostic, medical device, nutrition, and pharmaceutical solutions. As part of its diagnostics division, the client supports healthcare providers worldwide with laboratory and point-of-care testing platforms that improve patient care and clinical decision-making. This project is part of ongoing efforts to maintain and optimize the installed base of point-of-care analyzers across customer sites in Southern, Seacoast/Central, and Upper Valley/North New Hampshire. Field Technicians will play a critical role in supporting onsite software deployments and inventory validation activities at healthcare customer locations. The ideal candidate is customer-focused, detail-oriented, comfortable working independently, and enjoys traveling to support technical field initiatives.

WHAT YOU'LL DO

• Travel to healthcare customer locations across assigned New Hampshire regions to perform scheduled software upgrade activities on diagnostic analyzers
• Execute USB software upgrades on designated diagnostic analyzers and verify successful installation and proper analyzer functionality following each upgrade
• Collect and document equipment inventory information and customer site details, including primary point of contact and customer feedback
• Complete electronic site surveys and capture site photographs when permitted
• Maintain accurate project documentation and submit required reports after each customer visit
• Communicate project status, issues, and customer feedback to project leadership, including technical and product leads, Medasource Program Advisor, and Project Coordinator
• Adhere to all customer site policies, safety protocols, and project procedures

WHAT YOU BRING

• Experience as a Field Service Technician, Biomedical Equipment Technician, Medical Device Technician, IT Field Technician, or similar customer-facing technical role
• Comfortable traveling to multiple customer sites within assigned region
• Strong attention to detail and accurate technical documentation skills
• Experience with medical devices, laboratory equipment, or healthcare technology preferred
• Basic troubleshooting skills and ability to follow technical work instructions
• Strong customer service and communication skills
• Ability to work independently and manage a daily travel schedule
• Valid driver’s license and reliable transportation
• High school diploma or GED required; Associate’s degree in Electronics, IT, Biomedical Equipment Technology, or related field preferred