Field Technician

Eightelevengroup; New Hampshire; On-site; USD 41,328 - 48,216; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Employee Assistance Program

Job summary

Medasource is seeking a Field Technician to support the NH regions with on-site software upgrades for diagnostic analyzers at healthcare sites. The role requires travel to Southern NH, Seacoast/Central NH, and Upper Valley/North NH, and entails documenting inventory and site details while maintaining project records.

The ideal candidate will have field service or biomedical equipment experience, strong attention to detail, and the ability to work independently while traveling between customer

Qualifications

• Travel to NH customer sites to perform scheduled software upgrades on diagnostic analyzers
• Execute USB software upgrades and verify analyzer functionality
• Document equipment inventory and site details
• Complete site surveys and capture site photos when permitted
• Maintain project documentation and reports after each visit
• Communicate status and feedback to project leadership
• Adhere to site policies and safety procedures

Responsibilities

• Travel to healthcare customer locations across NH regions to perform upgrades
• Perform USB upgrades and verify proper functionality
• Document inventory and customer site details
• Capture site surveys and photos when permitted
• Submit reports after each visit
• Communicate project status to leadership
• Follow all safety procedures at customer sites

Skills

Field Service Technician

Travel readiness

Documentation skills

Medical device knowledge

Troubleshooting

Customer service

Independent work

Driver's license

Education

High school diploma or GED

Associate degree in Electronics/IT/BME

Job description

Field Technician

Southern NH, Seacoast/Central NH, Upper Valley/North NH

On‑Site Role

Compensation: $30‑$35/hour

Start Date: July 27

ABOUT THE ROLE

Our client is a global healthcare company dedicated to developing and delivering innovative diagnostic, medical device, nutrition, and pharmaceutical solutions. As part of its diagnostics division, the client supports healthcare providers worldwide with laboratory and point‑of‑care testing platforms that improve patient care and clinical decision‑making. This project is part of ongoing efforts to maintain and optimize the installed base of point‑of‑care analyzers across customer sites in Southern, Seacoast/Central, and Upper Valley/North New Hampshire. Field Technicians will play a critical role in supporting onsite software deployments and inventory validation activities at healthcare customer locations. The ideal candidate is customer‑focused, detail‑oriented, comfortable working independently, and enjoys traveling to support technical field initiatives.

WHAT YOU'LL DO

• Travel to healthcare customer locations across assigned New Hampshire regions to perform scheduled software upgrade activities on diagnostic analyzers
• Execute USB software upgrades on designated diagnostic analyzers and verify successful installation and proper analyzer functionality following each upgrade
• Collect and document equipment inventory information and customer site details, including primary point of contact and customer feedback
• Complete electronic site surveys and capture site photographs when permitted
• Maintain accurate project documentation and submit required reports after each customer visit
• Communicate project status, issues, and customer feedback to project leadership, including technical and product leads, Medasource Program Advisor, and Project Coordinator
• Adhere to all customer site policies, safety protocols, and project procedures

WHAT YOU BRING

• Experience as a Field Service Technician, Biomedical Equipment Technician, Medical Device Technician, IT Field Technician, or similar customer‑facing technical role
• Comfortable traveling to multiple customer sites within assigned region
• Strong attention to detail and accurate technical documentation skills
• Experience with medical devices, laboratory equipment, or healthcare technology preferred
• Basic troubleshooting skills and ability to follow technical work instructions
• Strong customer service and communication skills
• Ability to work independently and manage a daily travel schedule
• Valid driver's license and reliable transportation
• High school diploma or GED required; Associate's degree in Electronics, IT, Biomedical Equipment Technology, or related field preferred

Benefits & Perks

Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401(k) plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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