Field Technician

Pomeroy; Kalamazoo (MI); On-site; USD 32,000 - 52,000; Part time

Job summary

Pomeroy in Kalamazoo, MI seeks an on-site IT support professional to install, service, and repair systems for clients. You will verify operational status with quality checks before deployment and troubleshoot hardware issues to maintain optimal performance.

The role requires hands-on experience with Windows 10, Office 365, SCCM imaging, and familiarity with iOS devices, with the ability to lift up to 40 lbs. This temporary position supports client environments and rapid issue resolution.

Qualifications

• 1+ year of field support experience.
• Experience with hardware and software installation, support, and troubleshooting.
• Proficiency with Windows 10.
• Experience with Microsoft Office and Office 365 (O365).
• Experience configuring new PCs/notebooks using SCCM imaging.
• Ticket management system experience.
• Familiarity with iOS devices.
• Ability to lift and carry up to 40 lbs.

Responsibilities

• Provide on-site, client-facing technical support for installation, service, and repair of systems.
• Perform quality checks to verify operational status prior to deployment.
• Troubleshoot and resolve hardware installation, repair, upgrade, and maintenance issues.
• Escalate and coordinate issues with appropriate personnel or service teams for follow-up, testing, and advanced troubleshooting.

Skills

Field support experience

Windows 10 proficiency

Office 365 / O365

SCCM imaging

Ticketing system

iOS familiarity

Physical ability 40 lbs

Hardware/software installation

Tools

SCCM imaging

Ticketing system

Office 365

Job description

Provide on-site, client-facing technical support, including installation, service, and repair of systems

Perform quality checks to verify operational status of equipment prior to deployment

Troubleshoot and resolve hardware installation, repair, upgrade, and maintenance issues

Escalate and coordinate issues with appropriate personnel or service teams for follow-up, testing, and advanced troubleshooting

Basic Qualifications

• 1+ year of field support experience
• Experience with hardware and software installation, support, and troubleshooting
• Proficiency with Windows 10
• Experience with Microsoft Office and Office 365 (O365)
• Experience configuring new PCs and notebooks using SCCM imaging
• Ticket management system experience
• Familiarity with iOS devices
• Ability to lift and carry up to 40 lbs

#LI-DNI

Position Type

Temporary

Area of Interest

IT

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