Field Technician

Pomeroy; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Pomeroy is seeking an on-site IT field support specialist in Atlanta, GA to install, repair, and service IT equipment and resolve issues across Windows, macOS, Android, and iOS devices.

You will maintain accurate inventory records, escalate issues appropriately, and act as a liaison with customers on administrative and technical matters for assigned projects.

Qualifications

• Experience with corporate hardware, software, and equipment.
• Excellent verbal and written communication, with ability to tailor messages to audiences.
• Ability to work in a dynamic, fast-paced environment.
• Strong teamwork and accountability in delivering service.
• Dress code: Business casual.

Responsibilities

• Provides on-site field support for installation, repair, and servicing of IT equipment.
• Resolves software/hardware issues across Windows, macOS, Android and iOS.
• Keeps inventory records accurate and up-to-date.
• Escalates issues to appropriate service areas or personnel for follow-up testing.
• Liaises with customers on administrative and technical matters for projects.

Skills

Customer service

Communication

Teamwork

Empathy

Job description

Provides on-site field support to customers, including installation, repair, and servicing of IT equipment.

Resolves software and hardware issues on Windows, macOS, Android, and iOS devices.

Records all inventory transactions accurately to maintain service and inventory part accuracy.

Ensures issues are referred to the appropriate personnel or service areas for follow-up testing.

Acts as a liaison with customers on administrative and technical matters for assigned projects.

Performs analysis on system issue trends and solutions.

Basic Qualifications:

Experience working with corporate hardware, software, and equipment.

Authorized to work in the USA.

Other Qualifications:

Experience navigating technical issues with a high level of customer service and empathy.

Excellent verbal and written communication skills, with the ability to tailor communication styles to different audiences.

Experience working in a dynamic, fast-paced environment.

Demonstrated success in team environments, showing shared responsibility and accountability.

Dress code: Business casual.

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Location

Atlanta, GA

Area of Interest

IT

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