Field Technician

Popshap; Franklin Park (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology solutions company is seeking a full-time Field Technician in Franklin Park, Illinois. This role involves installing and maintaining digital kiosk systems, providing both on-site and remote support, and troubleshooting hardware and software issues. Candidates should have strong communication and technical skills, along with the ability to work independently and travel for client site visits. A valid driver's license and a clean driving record are required, with flexibility for varied work environments and schedules.

Qualifications

• Technical skills in hardware installation, maintenance, and troubleshooting.
• Basic knowledge of networking, software systems, and technical configurations.
• Ability to explain technical concepts clearly.

Responsibilities

• Install and maintain digital kiosk systems.
• Provide on-site and remote technical support.
• Troubleshoot hardware and software issues.

Skills

Troubleshooting

Customer service

Communication

Organizational skills

Time management

Education

Relevant certifications or experience in technical fields

Job description

This is a full-time onsite role for a Field Technician. The Field Technician will be responsible for installing and maintaining digital kiosk systems, providing on-site and remote technical support, and troubleshooting hardware and software issues. The technician will coordinate with clients to ensure successful deployment, conduct routine maintenance, and provide training on the use of Popshap’s solutions. Additional responsibilities include reporting and documentation of service activities and collaborating with internal teams to improve processes and solutions.

Qualifications

• Technical skills in hardware installation, maintenance, and troubleshooting
• Basic knowledge of networking, software systems, and technical configurations
• Customer service and communication skills, with the ability to explain technical concepts clearly
• Adaptability and problem-solving abilities in fast-paced environments
• Strong organizational and time-management skills for handling multiple tasks efficiently
• Ability to work remotely and travel to various client locations as required
• Relevant certifications or experience in technical fields is a plus

Skills

Excellent troubleshooting and problem-solving abilities

Proficient in using hand tools, diagnostic devices, and software

Strong communication and interpersonal skills

Self-motivated with the ability to work independently and manage time effectively

Physical Requirements

Ability to lift and transport heavy equipment

Comfortable working in various environments, including indoor/outdoor settings and tight spaces

Able to stand, crouch, and move for extended periods

This is a field-based role that requires regular travel to client sites. Work may take place in diverse settings and weather conditions. Flexibility in schedule, including occasional evenings or weekends, may be required based on client needs.

Valid driver’s license and clean driving record required.