Field Technician

Popshap; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Popshap is offering a full-time onsite role for a Field Technician in Las Vegas, Nevada. The Field Technician will serve as a key player in installing and maintaining digital kiosk systems, ensuring optimal performance through troubleshooting, and providing essential technical support, both on-site and remotely.

The ideal candidate will possess strong communication and customer service skills, along with technical knowledge in hardware and software systems. The role involves regular travel to client locations, with additional requirements including flexibility in scheduling to meet clients' needs.

Qualifications

• Technical skills in hardware installation and troubleshooting.
• Ability to explain technical concepts clearly.
• Self-motivated with efficient time management.

Responsibilities

• Install and maintain digital kiosk systems.
• Provide on-site and remote technical support.
• Conduct routine maintenance and provide training on Popshap’s solutions.

Skills

Troubleshooting and problem-solving

Customer service

Technical configurations

Time management

Communication

Tools

Hand tools

Diagnostic devices

Software

Job description

This is a full-time onsite role for a Field Technician. The Field Technician will be responsible for installing and maintaining digital kiosk systems, providing on-site and remote technical support, and troubleshooting hardware and software issues. The technician will coordinate with clients to ensure successful deployment, conduct routine maintenance, and provide training on the use of Popshap’s solutions. Additional responsibilities include reporting and documentation of service activities and collaborating with internal teams to improve processes and solutions.

Qualifications

• Technical skills in hardware installation, maintenance, and troubleshooting
• Basic knowledge of networking, software systems, and technical configurations
• Customer service and communication skills, with the ability to explain technical concepts clearly
• Adaptability and problem-solving abilities in fast-paced environments
• Strong organizational and time-management skills for handling multiple tasks efficiently
• Ability to work remotely and travel to various client locations as required
• Relevant certifications or experience in technical fields is a plus

Skills

Excellent troubleshooting and problem-solving abilities

Proficient in using hand tools, diagnostic devices, and software

Strong communication and interpersonal skills

Self-motivated with the ability to work independently and manage time effectively

Physical Requirements

Ability to lift and transport heavy equipment

Comfortable working in various environments, including indoor/outdoor settings and tight spaces

Able to stand, crouch, and move for extended periods

This is a field-based role that requires regular travel to client sites. Work may take place in diverse settings and weather conditions. Flexibility in schedule, including occasional evenings or weekends, may be required based on client needs.

Valid driver’s license and clean driving record required.