Field Technical Support Specialist

3MD Inc.; Washington (District of Columbia); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Disability insurance

Life insurance

Paid holidays

Paid time off

Volunteer time

Paid sick leave

Job summary

3MD Inc. seeks a Technical Support Specialist I to ensure operational efficiency of Denali’s solutions at customer sites. You will diagnose issues, perform on-site repairs, and train end-users to maximize system performance.

The role requires strong technical expertise, clear communication, and the ability to work in dynamic environments across locations. This position emphasizes customer satisfaction and proactive problem-solving.

Qualifications

• 1-3 years of Hardware/Software/IT support experience
• Forklift certification or willingness to obtain
• Strong ability to troubleshoot hardware and software problems
• Travels to customer locations as necessary to provide service
• Strong written and verbal communication skills
• Attends regular ongoing education as scheduled by the employer or manufacturer of equipment

Responsibilities

• Install, configure, and maintain Denali Solutions at customer locations
• Collaborate with clients to understand their unique requirements and provide tailored solutions
• Conduct on-site assessments to ensure compatibility and optimal performance of systems
• Provide training to client's staff on the operation and maintenance of installed systems
• Collaborate with the engineering team to enhance and customize solutions based on client feedback
• Maintain accurate documentation of installations, configurations, and troubleshooting procedures
• Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization

Skills

Hardware/Software IT experience

Troubleshooting

Customer service

Communication

Education

High School Diploma

Tools

Forklift Certification

Job description

3MD Inc. seeks a Technical Support Specialist I to ensure operational efficiency of Denali’s solutions at customer sites. You will diagnose issues, perform on-site repairs, and train end-users to maximize system performance.

The role requires strong technical expertise, clear communication, and the ability to work in dynamic environments across locations. This position emphasizes customer satisfaction and proactive problem-solving.