Sales Support Representative II

Denali Advanced Integration, Inc.; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

PTO

Volunteer time

Paid sick leave

Job summary

Denali Advanced Integration, Inc. in Washington DC area is seeking a qualified professional to support and manage customer quotes. You will validate part numbers, create and send quotes, and process customer POs while researching pricing, specifications, and compatibility with manufacturers.

Collaborate with Solution Architects and Sales/Operations, participate in status meetings, and ensure quotes meet SLAs. Prior experience in sales/procurement and Salesforce CRM is a strong plus.

Qualifications

• Minimum of 3 to 7 years of administrative support or order processing experience.
• Minimum of 3 to 7 years of sales or procurement-related experience.
• Certifications not required; Salesforce CRM experience is a plus.

Responsibilities

• Validates current part number accuracy.
• Validates quoting requirements and creates quotes for customers.
• Receives and validates customer PO accuracy.
• Researches pricing, specifications, and compatibility from vendor resources.
• Collaborates with Solution Architects as needed.
• Attends weekly department and customer status meetings.
• Manages quotes within SLA and coordinates pricing with manufacturers.
• Input deals and registrations for customer opportunities.
• Communicates with Denali sales and operations teams.
• Supports account managers when needed.
• Contributes to tender/bid/RFP/RFQ processes.

Skills

Order processing

Sales support

Customer communication

Cross-functional collaboration

Education

Bachelor’s Degree or years of experience equivalent

Tools

Salesforce CRM

Job description

Benefits

• medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
• U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays.
• Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time.
• Additional paid sick leave is also provided if required by state or local law.

Summary of Position

In this role, you will be responsible for supporting and managing customer quotes.

Essential Functions

• Validates if the current part number is accurate
• Validates all quoting requirements, creates quote and sends them to the customer
• Receives PO from customer and validates the accuracy
• Research manufacturer/distributor resource areas (websites/literature etc.) for pricing, technical specification, and compatibility.
• Leverage Solution Architects as appropriate
• Participates in weekly department and customer status meetings
• Work within defined Service Level Agreements (SLA)
• Work with the manufacturer on pricing, cost, and availability
• Create Product Service Renewal quotes (SurePA)
• Handle inquiries and issues
• Act as the primary internal point of contact for our customers in the absence of Account Managers (AMs)
• Work within various vendor /manufacturers quarter and year-end demands
• Work with Denali AMs to input manufactures' deal registration for customer opportunities
• Conduct effective communication with Denali sales and operations personnel
• Meets with assigned Account Managers to discuss an activity, account history, project forecast, and expectations
• Coordinate with and identify Various vendor / manufactures programs, incentives, and bundles to get the best solution for the customer and provide Denali with increased profitability
• Provide quality service to Denali’s internal and external customers in all assigned tasks, while upholding Denali Values at all times
• Works on multiple complex high-priority projects and provides timely support to deliver within scope, budget, and timelines
• Work cross-functionally with services operations on non-standard quote requirements (i.e. bundling HW/SW quotes and Services pricing)
• Manage intake requirements and program manage large tenders/bids and RFP/RFI/RFQs
• Demonstrates a positive attitude and willingness to assist sales to win opportunities.
• Perform other duties as assigned

Competencies

• Ensures Accountability
• Tech Savvy
• Communicates Effectively
• Values Differences
• Customer Focus
• Resourcefulness
• Drives Results
• Plans and Prioritizes
• Decision Quality
• Self-Development

Work Environment

This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.

Physical Demands

This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.

Required Education and Experience

Bachelor’s Degree or years of experience equivalent3-7 Years of Experience

Qualifications

• Minimum of 3 to 7 years of administrative support or order processing experience
• Minimum of 3 to 7 years of sales or procurement-related experience
• Licensing/Certifications are not required; Manufacture Sales Certifications or Sales Acumen Training and Salesforce CRM experience is a plus

AAP/EEO Statement

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Company Description

Denali Advanced Integration delivers exceptional technology solutions and services, powered by strategic experts and industry-leading partners to help guide our clients through the most complex IT challenges. Since 1992, Denali has been among the most trusted and prominent technology providers in North America.