Field Technical Support & Quality Lead - Fleet Safety

Safe Fleet; New York (NY); Presencial; USD 90 000 - 115 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

401K

Bonuses

Resumo da oferta

Safe Fleet is hiring an onsite Field Technical Support/Quality Control role in New York. You will work with customers, Engineering, Support, and Sales to implement and maintain products in the field and address unique customer needs.

You will partner with Engineering to focus technical resources on customer expectations, deploy solutions, and provide feedback on implementations and challenges while ensuring quality and safety standards.

Qualificações

• Bachelor’s degree in engineering or computer science preferred.
• Minimum of one year experience in a mobile vehicle solutions environment.
• Strong troubleshooting, communication and DOT compliance aptitude.

Responsabilidades

• Work with firmware and cloud teams to introduce client-focused improvements.
• Act as the first point of contact for technical support issues.
• Independently solve complex issues including wireless and cellular connectivity.
• Perform on-site server and firmware upgrades.
• Install and maintain devices, sensors and cameras on class 7/8 vehicles.
• Verify contractor installations meet quality standards and sign-off.
• Document requests for product and system improvements.
• Train customers on systems applications.
• Create and submit technical support documentation updates.

Conhecimentos

Troubleshooting

Networking basics

Technical communication

DOT compliance

Formação académica

Bachelor's degree in engineering or computer science

Ferramentas

JIRA

Confluence

MS Project

Descrição da oferta de emprego

Safe Fleet is hiring an onsite Field Technical Support/Quality Control role in New York. You will work with customers, Engineering, Support, and Sales to implement and maintain products in the field and address unique customer needs.

You will partner with Engineering to focus technical resources on customer expectations, deploy solutions, and provide feedback on implementations and challenges while ensuring quality and safety standards.