Technical Support Representative

Trimble Uk; Atlanta (GA); Remote; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Time off plans

Job summary

Trimble is seeking a Technical Support Representative to transform complex technical challenges into smooth, empowering moments for our AECO customers. As a frontline problem solver, you will diagnose issues, share product best practices, and guide industry professionals to success with our software.

You will work across phone, email, and chat to resolve challenges with empathy, provide actionable tips, and collaborate with cross-functional teams to improve knowledge bases and repeatable

Qualifications

• Proven experience delivering technical customer solutions via omnichannel support (phone, email, chat).
• Strong technical aptitude with modern computer systems and collaborative software tools.
• Clear, empathetic communication translating technical concepts into simple language.

Responsibilities

• Partner with customers across phone, email, and chat to diagnose and resolve technical challenges with empathy and expertise.
• Empower users with actionable tips, tutorials, and workflows that boost confidence and productivity with Trimble products.
• Champion issue resolution across installations, account entitlements, product extensions, and bug tracking to ensure seamless workflows.
• Collaborate with cross-functional teams to elevate critical incidents and refine knowledge base resources.

Skills

Omnichannel support

Technical troubleshooting

Clear communication

Troubleshooting

Tools

Ticketing platforms

Remote support tools

Job description

Technical Support Representative - Elevate the Customer Experience at Trimble

Transform complex technical challenges into smooth, empowering moments for our global community. As a key frontline problem solver in our AECO Customer Experience team, you will act as a trusted advisor, diagnosing issues, sharing product best practices, and directly shaping how industry professionals interact with cutting-edge technology every day.

What Makes This Role Great: You will directly empower architecture, engineering, and construction professionals to build the future by turning complex software challenges into streamlined, self-sufficient user experiences while growing your career in an innovative global technology company.

Key Exciting Responsibilities

• Partner with customers across phone, email, and chat to diagnose and resolve technical challenges with empathy and expertise.
• Empower users with actionable tips, tutorials, and workflows that boost their confidence and daily productivity with Trimble products.
• Champion issue resolution across installations, account entitlements, product extensions, and bug tracking to ensure seamless workflows.
• Collaborate with cross-functional teams to elevate critical incidents and continuously refine knowledge base resources.

Essential Skills & Experience

• Proven experience delivering technical customer solutions via omnichannel support (phone, email, chat).
• Strong technical aptitude with modern computer systems, operating environments, and collaborative software tools.
• Clear, empathetic communication skills with an innate ability to translate technical concepts into simple language.
• Resourceful troubleshooting and problem-solving abilities paired with organized case documentation habits.

Bonus Points For

• Familiarity with ticketing platforms, remote support tools, or customer support center environments.
• Background or interest in engineering, architecture, design, or user experience (UX).
• Experience working across multiple operating systems including Windows, iOS, and Android.

Logistics

• Location: Remote with occasional in-office meetings
• Travel Requirement: 0% - 5% (minimal to none)

technical support, customer experience, customer success, troubleshooting, software support, help desk, AECO, client support, ticketing system, issue resolution, customer service representative, SaaS support

Compensation

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$15.96-$19.95 Pay Rate Type Hourly Bonus Eligible? No Commission Eligible? No

Benefits

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com , under Governance->Governance Documents.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Candidate Privacy Notices by Country

Interactive US map containing lists of federal and state-specific labor law posters .

If you need assistance or would like to request an accommo