Field Technical Support Engineer II

Dwyer Instruments, PTY; Westerville (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

401k Matching

Health Savings Account

Paid Time Off

Onsite Fitness Center

Tuition Reimbursement

Career Development

Job summary

DwyerOmega is seeking a dedicated Technical Support Specialist in Westerville, OH to deliver advanced technical assistance for Lake Shore Cryotronics product lines. The role involves troubleshooting, case management in CRM, warranty assessments, and supporting field installations and training.

You will collaborate with product managers and engineering teams, create customer-facing technical resources, and contribute to product/process improvements.

Qualifications

• Associate degree in engineering technology or 2+ years’ Lake Shore Cryotronics product support, customer service, logistics or manufacturing.
• 2+ additional years of technical support work and/or customer service experience.
• 2-3+ additional years of technical diagnosing and troubleshooting experience (electronics equipment or vacuum systems experience preferred).
• Proficiency in Microsoft Suite and strong written and verbal communication skills.

Responsibilities

• Provide telephone/email technical support for customers, documenting troubleshooting cases and closing in CRM.
• Enter and maintain cases in CRM; escalate as needed for progress by others.
• Support and maintain the shared Support inbox to ensure timely responses.
• Manage Service Cases including RMAs and orders for product services and recalibration.
• Provide quotes and enter orders for production recalibration and repairs.

Skills

Technical support

Customer service

Electronics troubleshooting

Vacuum systems

Microsoft Suite

Written and verbal communication

Education

Associate degree in engineering technology

Bachelor’s degree in engineering/physics (preferred)

Tools

CRM systems

Windows drivers installation

Office software (Microsoft Office)

Job description

DwyerOmega is seeking a dedicated Technical Support Specialist in Westerville, OH to deliver advanced technical assistance for Lake Shore Cryotronics product lines. The role involves troubleshooting, case management in CRM, warranty assessments, and supporting field installations and training.

You will collaborate with product managers and engineering teams, create customer-facing technical resources, and contribute to product/process improvements.