Electromechanical Product Support Engineer – Field & Lab

DWYER INSTRUMENTS, LLC; Westerville (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Insurance package

401k matching

HSA contributions

PTO 15 days + 9 holidays

Onsite fitness center

Tuition reimbursement

Career development

Job summary

DwyerOmega is seeking an electromechanical product support specialist to join our Westerville, OH team. You will provide advanced technical assistance for Lake Shore Cryotronics lines, handle complex troubleshooting, RMAs, warranty evaluations, and CRM documentation while coordinating with field installations and training.

The role includes collaboration with product managers and engineering teams, development of customer resources, and potential mentoring of staff.

Qualifications

• Associate degree in engineering technology or 2+ years' Lake Shore Cryotronics product support, customer service, logistics or manufacturing.
• 2+ years of technical support or customer service experience.
• 2-3+ years of technical diagnosing and troubleshooting experience (electronics equipment or vacuum systems preferred).
• Proficiency in Microsoft Suite.
• Strong written and verbal communication skills.

Responsibilities

• Provide telephone/email technical support for customers including troubleshooting and documenting cases.
• Enter and maintain cases up to date in the CRM system and raise as needed.
• Support and maintain the shared Support inbox to ensure inquiries are answered promptly.
• Manage Service Cases including RMAs and orders for product services and recalibration.
• Provide quotes and enter orders for production recalibration and repairs.

Skills

Troubleshooting

Customer service

CRM documentation

Communication

Education

Associate degree in engineering technology

Tools

MS Office

CRM software

Job description

DwyerOmega is seeking an electromechanical product support specialist to join our Westerville, OH team. You will provide advanced technical assistance for Lake Shore Cryotronics lines, handle complex troubleshooting, RMAs, warranty evaluations, and CRM documentation while coordinating with field installations and training.

The role includes collaboration with product managers and engineering teams, development of customer resources, and potential mentoring of staff.