Electromechanical Product Support Engineer - Field & Training
Dwyer-Instruments,-Inc.
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
DwyerOmega is seeking an experienced engineer to provide electromechanical product support from our Westerville, OH location. You will handle complex troubleshooting, RMAs, warranty evaluations, and CRM documentation, while coordinating with field teams and training customers.
The role also involves contributing to product and process improvements, mentoring others, and supporting installations and service in the field.
Qualifications
- Associate degree in engineering technology or related field, or 2+ years in relevant support roles.
- 2+ additional years of technical support or customer service experience.
- 2-3+ years of electronics or vacuum systems troubleshooting experience preferred.
- Proficient with Microsoft Office suite.
Responsibilities
- Provide telephone/email technical support and document cases in CRM.
- Enter and maintain service cases, RMAs, and orders for recalibration.
- Provide quotes and process orders for service and repairs.
- Collaborate with product managers and engineering on improvements.
- Support field installations and customer training as needed.
Skills
Education
Tools
Job description
DwyerOmega is seeking an experienced engineer to provide electromechanical product support from our Westerville, OH location. You will handle complex troubleshooting, RMAs, warranty evaluations, and CRM documentation, while coordinating with field teams and training customers.
The role also involves contributing to product and process improvements, mentoring others, and supporting installations and service in the field.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
